Patient Satisfaction with Nurse Practitioner Care in Primary Care

Toward a predictive model of patient satisfaction with nurse practitioner care

“…The Cronbach's alpha for internal consistency of this study for the total DWPSQ was .96. Cronbach's alpha values for the subscales of Di’ Tomasso and Willard's study and this study were (a) Physician/NP Behavior, .96 and .96; (b) Practice Management, .93 and .82; (c) Availability, .89 and .87; (d) Receptionist's Behavior, .84 and .95; and (e) Wait Time, .78 and .58 (Di’ Tomasso & Willard; Larrabee et al, 1997).…”

“…Using the Di’Tomasso–Willard patient satisfaction questionnaire (DWPSQ), Larrabee et al (1997) investigated patient satisfaction with NPs in four primary care clinics. For the combined sample ( N = 43), mean scores ranged from 3.2 to 3.7, with a possible maximum score of 4.0 indicating greatest satisfaction.…”

“…The 46-item DWPSQ is written at the sixth-grade reading level using a 4-point Likert scale, with 1 representing the most satisfaction and 4 the least satisfaction. Construct validity had been previously established by factor analysis and revealed five subscales with adequate internal consistency and reliability (Di' Tomasso & Willard, 1991 Larrabee et al, 1997).…”

“…Patient satisfaction has become a popular outcome measure of quality health service (Bond & Thomas, 1992;Donnabedian, 1996;Larrabee, Ferri, & Hartig, 1997). Numerous studies have demonstrated that patients are highly satisfied with primary care provided by nurse practitioners (NPs) (Courtney & Rice, 1997;Hamric, Worley, Lindbak, & Jaubert, 1998;Knudtson, 2000;Lane, 1998;McCracken, Klock, Mingay, Ashbury, & Sinclair, 1997).…”

Nurse practitioners in the emergency department: a discussion paper

“…[19][20][21][22][23][24][25][26][27][28] Given that between 40% and 55% of all ED visits involve non-urgent problems, 29 NPs have a potential role in the provision of primary care in the ED.…”