Patient satisfaction with outpatient health care services: evaluation of the components of this service using regression analysis

Vural, Fisun; Ciftci, Seval; Çakıroğlu, Yiğit; Vural, Birol

doi:10.14744/nci.2014.30074

Cited by 6 publications

(5 citation statements)

References 7 publications

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“…General communication skills have been found to be the main factor explaining a positive assessment of hospitals, 35 but individual differences among physicians and nursing staff in terms of communication competency have not been studied extensively, since most studies rely on aggregate institutional scores. Moreover, within staff, comparisons are usually performed through pre-experimental designs in which a group exposed to a communication enhancement intervention is compared to a control group.…”

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confidence: 99%

Modeling the communication-satisfaction relationship in hospital patients

et al. 2019

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Objectives: Although it has long been known that communication with medical professionals presents a strong relationship with patient satisfaction, research on this topic has been hindered by conceptual and methodological issues (e.g. single-item measures, inclusion of idiosyncratic patient characteristics, etc.). Using a more comprehensive and integrated approach, this study had two objectives: to document the multidimensional structure of the Picker Patient Experience-15, and to test a patient communication/satisfaction model that organizes its dimensions in a conceptually logical array of relationships. First, the factorial structure of the Picker Patient Experience-15 was hypothesized to comprise five dimensions: communication with patient, with family, addressing fears/concerns, preparation for discharge, and patient satisfaction. Second, the hypothesized model included positive relationships between all four communications dimensions, on the one hand, and patient satisfaction, on the other. Within communication dimensions, communication with patient was hypothesized to be the incipient factor for other dimensions, and thus to be positively associated with the other three forms of communication. Methods: This research is based on a single time point design, which relied on administrative and questionnaire data. The study was conducted at a large University Hospital in Switzerland. The sample included 54,686 patients who received inpatient treatment, excluding those who were cared for in the intensive and intermediate care units. Patients filled out, over a 5-year period, the Picker Patient Experience questionnaire (PPE-15) after discharge (overall response rate of 41%). Results: The proposed five-factor structure of the Picker Patient Experience-15 was successfully supported by the results of a confirmatory factor analysis. Moreover, the hypothesized network of associations between communication and satisfaction latent constructs was substantiated using structural equation modeling. With the exception of the association between preparation for discharge and patient satisfaction, the hypothesized model was fully corroborated. Conclusion: A more in-depth understanding of patient satisfaction can be achieved when it is studied as a multifaceted phenomenon.

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confidence: 99%

Modeling the communication-satisfaction relationship in hospital patients

et al. 2019

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“…2.1.3 Outpatient clinic characteristics. Vural et al (2014) have studied patient satisfaction with outpatient health care services. Results showed that nearly all patients namely customers favorably evaluated health care services provided which was found to be related to many factors.…”

Section: Nutritionmentioning

confidence: 99%

Impact of nutrition service attributes on patient satisfaction: evidence from an outpatient clinic at a Lebanese-Middle Eastern hospital

Serhan

Toutounji

Serhan

2022

EMJB

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PurposeThe purpose of this paper is to explore the existing literature on the relationship between different service attributes and patient satisfaction at outpatient nutrition clinics to propose and test a culture-specific conceptual model interlinking the drivers of patient satisfaction.Design/methodology/approachOver a 7-week period in Fall 2019 (November 2–December 19), 600 patients from a Lebanese-Middle Eastern hospital (396 females and 204 males) completed an anonymous-designed survey with closed questions (n = 30). Statements were considered to represent specific attributes of nutrition services. In order to measure the existence and degree of significant relationships between different research variables, Pearson correlation coefficients and Fisher's Z test were employed to analyze the collected data, before and while joining the clinic, during and after the appointment. Means of scores and frequencies were calculated.FindingsThe results show that the nutrition service attributes with reference to “after the appointment” may improve the patients' satisfaction level more than attributes with reference to “while joining the clinic” and “during the appointment”. Most patients were satisfied with their overall outpatient clinic experience. The patient experience is a direct result of positive interactions with the entire services offered.Practical implicationsThe conceptual model sets the foundations for testing and for further research to develop. Moreover, the findings of this study are important for assessing the quality of nutrition service attributes and for reporting on the ability of this service to meet the needs and preferences of patients in the health care sector.Originality/valueThis study attempts to fill the gap in knowledge on nutrition service quality as indicators for overall patient satisfaction, while opening clear research avenues for further studies to follow. It is the basis for the development of clinical practice guidelines and other quality enhancement tools.

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“…In Turkey as well patient satisfaction is pilar of the quality of care provided to the patient; according to Vural et al, in 2014 as shed light on communication skills for all healthcare professionals to improve patient satisfaction [11].…”

Section: Introductionmentioning

confidence: 99%

Patient Satisfaction study in Outpatient setting in Tertiary Academic Hospital Patient Satisfaction in Outpatient Clinics

Abaalkhayl

Abukraym

Al-Najjar

2023

Preprint

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Purpose: To analyze and assess of satisfaction to the quality and performance of services provided in the outpatients Clinics of Tertiary Academic Care Hospital, and explore what is the factors affecting on it. Methods: In a cross-sectional study at university hospitals in the Qassim region of Saudi Arabia, 476 outpatient online surveys were completed. The main content of the study was the basic characteristics of the patients. Statistical description, to identify influencing factors, chi-square analysis was utilized. Results: The survey found that total outpatient satisfaction was 76.69±25.17, and the higher satisfaction factor scores were hospital facilities, Attitude and corporation of pharmacy staffs, language and communication of the physician, and registration process. The factors with lower scores were ease of finding OPD clinic, ease to find outpatients location, availability of prescribed medication. Conclusion: For the continuation of the outpatient service process, patients with various educational levels, marital status, and first-time hospital visitors may receive special attention when receiving outpatient care.

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Patient satisfaction with outpatient health care services: evaluation of the components of this service using regression analysis

Cited by 6 publications

References 7 publications

Modeling the communication-satisfaction relationship in hospital patients

Modeling the communication-satisfaction relationship in hospital patients

Impact of nutrition service attributes on patient satisfaction: evidence from an outpatient clinic at a Lebanese-Middle Eastern hospital

Patient Satisfaction study in Outpatient setting in Tertiary Academic Hospital Patient Satisfaction in Outpatient Clinics

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