Patient satisfaction with outpatient neurology services: A momentum for improvement

Geberemichael, Sisay Gizaw; Metaferia, Guta Zenebe; Takele, Getahun Mengistu; Johnston, James C.

doi:10.1016/j.jns.2010.12.017

Cited by 8 publications

(6 citation statements)

References 25 publications

(46 reference statements)

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“…Eleven of the included papers (12.7%) used mixed methods for their studies [ 33 , 40 , 41 , 46 , 76 , 84 , 85 , 91 , 92 , 94 , 95 ]. Two of the quantitative studies (2.3%) reported specifically on using the Kaizen Lean methodology [ 59 , 78 ], which is based on the principles of process standardisation for quality improvement.…”

Section: Mapping the Resultsmentioning

confidence: 99%

“…Two of the quantitative studies (2.3%) reported specifically on using the Kaizen Lean methodology [ 59 , 78 ], which is based on the principles of process standardisation for quality improvement. Six studies (6.9%) examined various factors influencing patient satisfaction [ 35 , 38 , 79 , 82 , 89 , 93 ] and five other studies (5.8%) explored predictors of patient satisfaction [ 20 , 91 ] and/or correlations with other outcomes [ 26 , 44 , 58 ] (e.g., adverse events). We also included one clinical trial protocol in this review [ 49 ], as it outlined a prospective study that specifically examined the use of collected PROM data, as well as barriers and facilitators related to the data and preferred methods of feedback from both patients and physicians.…”

Section: Mapping the Resultsmentioning

confidence: 99%

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Use of Patient-Reported Data within the Acute Healthcare Context: A Scoping Review

Kynoch

Ameen

Ramis

et al. 2022

IJERPH

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Patient-reported outcome measures (PROMs), patient-reported experience measures (PREMs) and patient satisfaction surveys provide important information on how care can be improved. However, data collection does not always translate to changes in practice or service delivery. This scoping review aimed to collect, map and report on the use of collected patient-reported data used within acute healthcare contexts for improvement to care or processes. Using JBI methods, an extensive search was undertaken of multiple health databases and trial registries for published and unpublished studies. The concepts of interest included the types and characteristics of published patient experience and PROMs research, with a specific focus on the ways in which data have been applied to clinical practice. Barriers and facilitators to the use of collected data were also explored. From 4057 records, 86 papers were included. Most research was undertaken in North America, Canada or the UK. The Hospital Consumer Assessment of Healthcare Providers and Systems tool (HCAHPS) was used most frequently for measuring patient satisfaction. Where reported, data were applied to improve patient-centred care and utilization of health resources. Gaps in the use of patient data within hospital services are noticeable. Engaging management and improving staff capability are needed to overcome barriers to implementation.

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Section: Mapping the Resultsmentioning

confidence: 99%

Section: Mapping the Resultsmentioning

confidence: 99%

Use of Patient-Reported Data within the Acute Healthcare Context: A Scoping Review

Kynoch

Ameen

Ramis

et al. 2022

IJERPH

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“…The PSQ‐18 scale is one of the most authoritative scales in satisfaction research. Its reliability and validity test results were reliable, and it has been widely used in satisfaction research in the health field 7,8 . The Chinese version of the PSQ‐18 scale was used to evaluate parents' satisfaction in this study.…”

Section: Methodsmentioning

confidence: 92%

“…Its reliability and validity test results were reliable, and it has been widely used in satisfaction research in the health field. 7,8 The Chinese version of the PSQ-18 scale was used to evaluate parents' satisfaction in this study. The scale contained seven dimensions and a total of 18 questions.…”

Section: Observation Indexmentioning

confidence: 99%

Effect of WeChat follow‐up education on breastfeeding efficiency of infants after congenital cardiac surgery and parents' satisfaction: A short‐term follow‐up study

Xie

Liu

et al. 2021

J Paediatrics Child Health

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This study aimed to investigate the impact of WeChat follow-up education on infants' breastfeeding efficiency after congenital cardiac surgery and parents' satisfaction. Methods: A prospective study was conducted in a provincial hospital in China. Sixty participants were divided into two groups: 30 participants in the study group received WeChat follow-up health education, and 30 participants in the control group received postoperative routine nursing education for infants after congenital cardiac surgery. The infants' breastfeeding efficiency, parents' satisfaction and relevant clinical data were recorded and analysed. Results: After the WeChat follow-up intervention, the breastfeeding efficacy score, the parents' satisfaction score and the exclusive breastfeeding rate in the study group were significantly higher than those in the control group (P < 0.05). There was no significant difference in the incidence of feeding intolerance, abdominal distension, dyspeptic diarrhoea, weight gain or recurrent vomiting between the two groups during the 3-month follow-up period. Conclusion: WeChat education can improve infants' breastfeeding efficiency after congenital cardiac surgery and can improve parents' satisfaction and exclusive breastfeeding rate during the short-term follow-up period.

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“…Predisposing factors exist before presentation with a health condition, i.e., socio-demographic or socio-cultural characteristics; enabling factors represent the logistical means for accessing health services; and need factors are the effectual cause of health service use and reflect the perceived health status of the health care user [ 10 , 11 ]. The outcome measure for this study, patient satisfaction, is widely accepted as an assessment of overall healthcare quality [ 12 , 13 ]. Patient satisfaction is associated with health-related quality of life (an individual’s or a group’s perceived physical and mental health over time) [ 14 ].…”

Section: Introductionmentioning

confidence: 99%

Unmet health care needs: factors predicting satisfaction with health care services among community-dwelling Canadians living with neurological conditions

Chambers-Richards

Chireh

D’Arcy

2022

BMC Health Serv Res

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Background Neurological conditions (NCs) can lead to long-term challenges including functional impairments and limitations to activities of daily living. People with neurological conditions often report unmet health care needs and experience barriers to care. This study aimed to (1) explore the factors predicting patient satisfaction with general health care, hospital, and physician services among Canadians with NCs, (2) examine the association between unmet health care needs and satisfaction with health care services among neurological patients in Canada, and (3) contrast patient satisfaction between physician care and hospital care among Canadians with NCs. Methods We conducted a secondary analysis on a subsample of the 2010 Canadian Community Health Survey - Annual Component data (N = 6335) of respondents with neurological conditions, who received general health care services, hospital services, and physician services within twelve months. Multivariate logistic regression fitted the models and odds ratios and 95% confidence intervals were reported using STATA version 14. Results Excellent quality care predicts higher odds of patient satisfaction with general health care services (OR, 95%CI–237.6, 70.4–801.5), hospital services (OR, 95%CI–166.9, 67.9–410.6), and physician services (OR, 95%CI–176.5, 63.89–487.3). In contrast, self-perceived unmet health care needs negatively predict patient satisfaction across all health care services: general health care services (OR, 95%CI–0.59, 0.37–0.93), hospital services (OR, 95%CI–0.41, 0.21–0.77), and physician services (OR, 95%CI–0.29, 0.13–0.69). Other negative predictors of patient satisfaction include some post-secondary education (OR, 95%CI–0.36, 0.18–0.72) for general health services and (OR, 95%CI–0.26, 0.09–0.80) for physician services. Those with secondary (OR, 95% CI–0.32, 0.13–0.76) and post-secondary graduation (OR, 95%CI– 0.28, 0.11–0.67) negatively predicted patient satisfaction among users of physician services while being an emergency room patient most recently (OR, 95%CI– 0.39, 0.20–0.77) was also negatively associated with patients satisfaction among hospital services users. Conclusion This study found self-perceived unmet health care needs as a significant negative predictor of neurological patients’ satisfaction across health care services and emphasizes the importance of ensuring coordinated efforts to provide appropriate and accessible care of the highest quality for Canadians with neurological conditions.

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Patient satisfaction with outpatient neurology services: A momentum for improvement

Cited by 8 publications

References 25 publications

Use of Patient-Reported Data within the Acute Healthcare Context: A Scoping Review

Use of Patient-Reported Data within the Acute Healthcare Context: A Scoping Review

Effect of WeChat follow‐up education on breastfeeding efficiency of infants after congenital cardiac surgery and parents' satisfaction: A short‐term follow‐up study

Unmet health care needs: factors predicting satisfaction with health care services among community-dwelling Canadians living with neurological conditions

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