Patient Satisfaction with Primary Health Care Services in Riyadh City, Saudi Arabia

Alqahtani, Maram; Alanazi, Mona Awad; Alsuwaidan, Salem

doi:10.4236/ijcm.2023.148032

Cited by 1 publication

(2 citation statements)

References 14 publications

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“…The studies identified on this topic indicated that patients were overall satisfied with PHC services in KSA but saw the need for improvements in some areas. 20,22,27,41,46 Waiting time for appointments is a quality attribute that is regularly employed to measure patient satisfaction with PHC services. Two study reported high levels of patients satisfaction overall but accessibility and waiting time needed to be improved.…”

Section: Patients' Perceptions Of Phc In Ksamentioning

confidence: 99%

“…Two study reported high levels of patients satisfaction overall but accessibility and waiting time needed to be improved. 20,27 Another examined the association between the wait times and patient satisfaction and found that patient dissatisfaction sprang mostly from the time they had to wait for medication to be dispensed, the measuring of their vital signs, consultation with dentists, and radiological investigation. 41 Other studies found a moderate level of satisfaction among patients regarding various aspects of PHC including access to care, the nature of the professional care offered, and the length of consultations.…”

Section: Patients' Perceptions Of Phc In Ksamentioning

confidence: 99%

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Patients and Health Professionals’ Perceptions of Primary Health Care Services in Saudi Arabia: A Scoping Review

Alharbi,

Aljuaid

2024

IJGM

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This scoping review aims to identify and summarize existing evidence concerning the quality and capacity of PHC services in the Kingdom of Saudi Arabia (KSA) with a focus on the patients and healthcare professionals' perceptions of PHC. Methods: This review followed the Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) guidelines. The digital library, PubMed, and the search engine Google Scholar were searched to broaden our results for primary research involving patient and/or health professionals' perspectives on Primary Healthcare in KSA. Results: A total of 38 publications were selected for the scoping review. Several studies examined patients' overall satisfaction with PHC services (n=14) while others focused their investigation on specific services provided by PHC (n=3). Several studies assessed the perceptions of certain groups of patients (n=5). Several studies examined health professionals' perceptions of the use of electronic health records (n=3), the safety culture (n=2), communicable disease management (n=1), emergency services (n=1), laboratory services (n=1), cost-effectiveness (n=1), and leadership (n=1). This review also included studies that assessed the health professionals' job satisfaction and burnout (n=6). Conclusion: Patients were satisfied with some aspects of PHC services while recognizing that improvements in some areas were needed. These included waiting time, physician-patient communication, access to the services in rural areas, patient involvement in disease management, and oral health. Health workers were positive about certain quality aspects and services provided by PHC such as EHRs, safety culture, communicable disease management, emergency services, and laboratory services. Health workers demonstrated a low level of job satisfaction due to several reasons, including, working conditions, financial incentives, and burnout.

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Section: Patients' Perceptions Of Phc In Ksamentioning

confidence: 99%