Patient Satisfaction with Telemedicine, a Review Article

Abstract

Introduction:The use of telemedicine has long been accepted as an alternative to traditional healthcare visits. In recent years, there has been an increase in wearable healthcare technology and remote monitoring software. With this increase, more healthcare services can be provided while patient remains at home. The question remains whether patients are satisfied with telemedicine-based healthcare. Methods:This systemic literature review aims to consult existing primary source literature on patient satisfaction with telemedicine. Utilizing the Google Scholar and PubMed databases, 35 articles were found through a key word search of “telehealth”, “patient satisfaction” as well as “patient satisfaction with telemedicine”. Exclusion criteria was established based on whether the article primarily discussed the patient perspective and discussed patient preference for telehealth in relation to traditional setting interventions. Of the initial 35 articles found using the key word search, 16 articles were analyzed to determine the patient satisfaction with the telemedicine intervention. Concluding statementsThe study suggests that patients are satisfied with telemedicine and many patients prefer the telemedicine to the traditional visit. Given this data, telemedicine may serve as an important medical tool in the years to come. The key benefits noted were shorter visit, quicker access to medical professional, and lack of travel costs. Future studies may investigate investments needed to establish telehealth in underserved areas. Additionally, the physician and provider perspective on the effectiveness of telehealth consultation may also be important prior to advocating for shifting greater services to telehealth settings.