Patient Satisfaction With the Services of a Pediatric Digestive Tract Endoscopy Unit

Abstract

Global satisfaction is the result of satisfaction with sequential connected caregiving activities administered according to current quality standards. We assessed patients' satisfaction with diagnostic digestive endoscopy via a questionnaire, asking for the state of information, organizational issues, anxiety, pain and discomfort, and medication side effects. A total of 157 patients completed the questionnaire before and after the procedure, and the endoscopy nurse filled it during the procedure. Despite a high rate of global satisfaction, the questionnaire disclosed several items to improve: Patient information on medication intake before digestive endoscopy was insufficient. Patients would have appreciated more detailed description on the type of sedation during the procedure. While the amnesic effect of our sedation was good, the analgesic effect was less optimal. These results suggest that the questionnaire is a valid tool to assess both patients' satisfaction and quality of care in a pediatric endoscopy unit and that patient satisfaction does not necessarily reflect quality of care.

Pediatric Patient and Parental Anxiety and Impressions Related to Initial Gastrointestinal Endoscopy: A Japanese Multicenter Questionnaire Study

“…Voiosu et al reported that 70.2% of adult patients who underwent colonoscopy considered the information provided prior to the procedure to be insufficient [ 8 ]. Khour et al reported that patient information on medication intake before pediatric digestive endoscopy was insufficient and that patients would appreciate a more detailed description on the type of sedation during the procedure [ 9 ]. In our study, only 30% of both patients and parents replied that they desired a more detailed description of the procedure, which revealed that the participating institutions offered thorough explanations.…”

Results From a Patient Experience Study in Pediatric Gastrointestinal Endoscopy

“…A recent study of patient satisfaction in pediatric endoscopy showed patient understanding of medication intake prior to endoscopy was insufficient and patients would have appreciated a more detailed description of the type of sedation (8). Our study is unique in that we set out to understand the entire patient experience from the patient and family perspective, beyond the patient satisfaction scores previous surveys have traditionally measured.…”

Patient-Satisfaction Measures in Anesthesia

“…[33][34][35][36][37][38][39][40] Pediatrics (table 5) We identified six tools used in pediatric anesthesia, which had undergone psychometric development. [41][42][43][44][45][46] Kain et al 44 developed an 11-item questionnaire using a three-step approach starting with validity testing in the form of items grouping using input from anesthetists, surgeons, psychologists, play specialists, and nurses. A rigorous protocol and psychometric evaluation was recently Treatment of discomfort (7), privacy/waiting (10), information giving (7), discomfort (9), treatment pain (4) 6-48 h after returning to ward.…”

“…Kain et al 44 Yes (1) Yes (1) Content (1) 0.94 (1) NA (0) 68% (1) 5 Khour et al 45 Yes (1) No (0) Content (1) 0.62 (1) NA (0) 100% (1) 4 Tait et al 42 Yes including parents (1) No (0) Content (1) 0.88-0.91 Satisfaction 0.9…”