Patient Satisfaction with Virtual Clinic Encounters: Analysis of Factors that Impact the Press Ganey Survey in the Hand Surgery Population

Rogers, Miranda J.; Belton, Matthew; Randall, Dustin J.; Yoo, Minkyoung; Presson, Angela P.; Wang, Angela Yee-Moon; Kazmers, Nikolas H.

doi:10.1016/j.jhsg.2023.02.004

Cited by 1 publication

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“…Interaction also affects the level of patient satisfaction with the services provided, an impact on the quality of excellent service provided by nurses. This affects the patient's decision to repeat or repurchase the same service and convey messages or impressions to others about the health services that have been provided (Ratna Sari et al, 2021) Previous research states that patient satisfaction is influenced by how healthcare providers improve patient experience through the services provided (Rogers et al, 2023). Every hospital has a strategy to provide its services.…”

Section: Introductionmentioning

confidence: 99%

The Influence of Human Resource Interactions on Loyalty with Patient Satisfaction as an Intervening Variable in Hospital X Surabaya

Minarni Wartiningsih

2024

Public Health of Indonesia

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Background: In the hospital industry, human resources are the drivers of the organization to achieve goals. The interaction of hospital human resources with patients is one of the essential aspects of service to increase patient satisfaction and loyalty. Objective: This study aimed to determine the effect of hospital human resource interactions on loyalty through patient satisfaction as an intervening variable. Methods: This type of research is quantitative analytic with a cross sectional design. The sampling technique was 339 respondents using random sampling technique. The data obtained will be analyzed using SmartPLS software (v3.2.9). Result: Interaction has a significant effect on patient loyalty directly (β=0.161 and p-value=0.015). Interaction also affects patient loyalty through intervening patient satisfaction variables (β=0.094 and p-value = 0.049). Conclusion: This study concludes that interaction has more effect on patient loyalty directly than through the intervening variable of patient satisfaction.

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Section: Introductionmentioning

confidence: 99%

The Influence of Human Resource Interactions on Loyalty with Patient Satisfaction as an Intervening Variable in Hospital X Surabaya

Minarni Wartiningsih

2024

Public Health of Indonesia

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show abstract

Patient Satisfaction with Virtual Clinic Encounters: Analysis of Factors that Impact the Press Ganey Survey in the Hand Surgery Population

Cited by 1 publication

References 61 publications

The Influence of Human Resource Interactions on Loyalty with Patient Satisfaction as an Intervening Variable in Hospital X Surabaya

The Influence of Human Resource Interactions on Loyalty with Patient Satisfaction as an Intervening Variable in Hospital X Surabaya

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