Patient Waiting Time: It’s Impact on Hospital Outpatient Department

Sharma, Sandesh Kumar; Chowhan, Sudhinder Singh

doi:10.15373/22778179/mar2013/79

Cited by 4 publications

(4 citation statements)

References 1 publication

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“…1 It reflects the functioning of the hospital as OPD is visited by large section of community. OPD staff should be polite, cheerful, cooperative & efficient.…”

Section: Introductionmentioning

confidence: 99%

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A study to assess patient satisfaction in out patient department of a tertiary care hospital in north India

Jain

Mishra

Pandey

2016

Int J Community Med Public Health

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“…1 It reflects the functioning of the hospital as OPD is visited by large section of community. OPD staff should be polite, cheerful, cooperative & efficient.…”

Section: Introductionmentioning

confidence: 99%

“…OPD staff should be polite, cheerful, cooperative & efficient. 1 Thus, in recent times, health care quality has become a global issue. The health care industry is undergoing a rapid transformation to meet the ever-increasing needs and demands of its patient population.…”

Section: Introductionmentioning

confidence: 99%

A study to assess patient satisfaction in out patient department of a tertiary care hospital in north India

Jain

Mishra

Pandey

2016

Int J Community Med Public Health

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“…Selain itu, kepuasan pasien pada saat berkunjung merupakan aspek yang harus dipenuhi manajemen rumah sakit. Beberapa studi mengenai pelayanan rawat jalan memiliki berbagai masalah seperti overcrowding, keterlambatan konsultasi dokter, sikap pelayanan petugas administrasi dan rekam medik (13). Pada era new normal, dengan adanya protokol kesehatan untuk mengurangi kerumunan dan keramaian, khususnya di rumah sakit, manajemen rumah sakit harus mengelola alur pasien rawat jalan agar dapat menerapkan protokol kesehatan dan mengurangi risiko penularan COVID-19.…”

Section: Memahami Kebutuhan Pasienunclassified

Sistem Pendaftaran Online sebagai suatu Strategi Peningkatan Layanan Rumah Sakit : Literature Review

Primadhani

Ilyas

Atthahirah

2023

Media Publ. Promosi Kesehat. Indones

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Latar Belakang: Di era digitalisasi Rumah Sakit, saat ini sedang berkembang sistem pendaftaran online khususnya di Instalasi Rawat Jalan,. Sistem pendaftaran online merupakan salah satu strategi pelayanan Rumah Sakit, diharapkan dapat mengetahui kebutuhan pasien, mereduksi waktu tunggu, meningkatkan kepuasan pasien dan efektivitas pelayanan. Tujuan: Penelitian ini bertujuan untuk mengetahui manfaat sistem pendaftaran online sebagai strategi peningkatan pelayanan Rumah Sakit. Metode: Penelitian ini dilakukan dengan metode tinjauan literatur, yaitu dengan melakukan kajian dan studi terhadap artikel jurnal ilmiah berdasarkan penelusuran dari 4 basis data Scopus, ProQuest, Springer link, dan Google Scholar. Kriteria inklusi dibuat berdasarkan PICO (population, intervention, comparasion, outcome). Penelitian ini mendeskripsikan peningkatan layanan rawat jalan sebagai luaran dari penerapan sistem pendaftaran online. Hasil: Dari hasil penelusuran diperoleh tujuh artikel mengenai sistem pendaftaran online. Pelayanan rawat jalan menggunakan sistem registrasi online memiliki manfaat positif yang signifikan sebagai strategi peningkatan pelayanan, dengan mengetahui kebutuhan pasien, mereduksi waktu tunggu, meningkatkan kepuasan pasien, dan efektivitas pelayanan. Sistem pendaftaran online merupakan suatu potensi yang dimiliki Rumah Sakit sebagai suatu strategi peningkatan pelayanan serta kunjungan pasien. Bahkan pada beberapa negara, sistem pendaftaran online telah dikembangkan menjadi sistem perjanjian online. Kesimpulan: Penerapan sistem pendaftaran online dapat dilakukan sebagai suatu strategi peningkatan pelayanan Rumah Sakit.

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“…14 Virmani V et al found that 33% patients have to wait for more than 20 minutes and 14% patients have to wait for 15 to 20 minutes outside the consultation room and it was observed that the waiting time is more outside the medicine, surgery and gynecology consultation rooms. 7 Nandkeshav AR et al found significant statistical association between less waiting time and satisfaction expressed about OPD services.…”

Section: 96%mentioning

confidence: 99%

A study on waiting time and out-patient satisfaction at Gujarat medical education research society hospital, Valsad, Gujarat, India

Patel¹,

Patel²

2017

Int J Community Med Public Health

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Background: Gujarat Medical Education Research society started GMERS medical college and tertiary care Hospital in Valsad since last 4 years. As civil Hospital is converted in to tertiary care hospital and many of the departments running in different buildings so, searching the concern OPDs is difficult for patients, waiting time and patients satisfaction is important to avail the services. Patient satisfaction is one of the important goals of any health system, but it is difficult to measure the satisfaction. Aims & objectives were (1) to study the waiting time at various Out Patient Department (OPDs). and various investigation; (2) To study the accessibility of various department of hospital; (3) To study the patient satisfaction on hospital process, behavior of hospital staff and treatment cost.Methods: This was a cross sectional observational study conducted in G.M.E.R.S. Hospital-Valsad for the period of 2 months and total 135 patients were interviewed availing the OPD Services.Results: The mean age of patient attending the OPD was 30.31±15.65 years and majority of them are female patient (54.07%). Hospital staff (48.89%) was main source of guidance for searching the OPDs for consulting the doctor. 54.07% patient registered 20 min after standing in queue. The mean waiting time was 12.16±2.35 min. 94.07% and 98.52% patients were satisfied with treatment cost and behavior of staff respectively.Conclusions: Many patients face the difficulties in finding the various departments. On an average 12 minutes of waiting time outside the various O.P.Ds. They were also satisfied with the treatment cost and behaviour of hospital staff.

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Patient Waiting Time: It’s Impact on Hospital Outpatient Department

Cited by 4 publications

References 1 publication

A study to assess patient satisfaction in out patient department of a tertiary care hospital in north India

A study to assess patient satisfaction in out patient department of a tertiary care hospital in north India

Sistem Pendaftaran Online sebagai suatu Strategi Peningkatan Layanan Rumah Sakit : Literature Review

A study on waiting time and out-patient satisfaction at Gujarat medical education research society hospital, Valsad, Gujarat, India

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