Patients' and nurses' perceptions of the quality of nursing care in Kuwait

Abstract

Using an exploratory research method and a purposive sample of 259 subjects (109 of whom were nurses and 148 patients), data were collected using an instrument consisting of the elements of the nursing process. Four hypotheses were tested, using the analysis of covariance and the t-test The result of hypothesis I showed that there was no statistically significant difference in the perception of the quality of nursing care between the patients in the medical and surgical units of the five study hospitals. Hypothesis 2 indicated that there was no significant difference between nurses in the medical-surgical units in the areas of assessment, planning and implementation. However, a significant difference was found for accountability and responsibility. Further analysis using a t-test showed a significant difference between nurses in the medical and surgical units in the areas of accountability and responsibility. The data for hypothesis 3 and 4 yielded no significant difference in the perceptions of quality care by nurses according to work experience and by patients in all hospitals regardless of the patients' age and sex.

Relationship between quality of care, staffing levels, skill mix and nurse autonomy: literature review

“…While there are studies reporting congruence in the way that staff and patients perceive quality (Redfern & Norman 1996, Al-Kandari & Ogundeyin 1998, others have taken a contrary viewpoint (Ervin et al 1992, Irurita 1999, Attree 2001, Bassett 2002. Research exploring nurses' perceptions of care and caring suggests that there are differences between what patients and nurses perceive to be good care.…”

Predictors of patients’ experiences of nursing care in medical‐surgical wards

“…13 Furthermore, the assessments of quality of health care represent a complex mixture of needs, expectations of care and the experience of care. 9,14 Nurses and patients have different priorities and expectations about care. 15,16 For example, an acceptable standard for the speed of nurse response to patient call and/or the time the nurse spends with the patient is likely to be defined differently by nurses and patients.…”

The Role of Nurses in Diabetes Care in Kuwait: A Review

“…Although, there are hard copies of general job descriptions for nurses at the Ministry of Health (MoH), these roles are relatively vague as the details are not clearly presented. Presently nurses work collaboratively with other healthcare professionals to ensure that appropriate standards of care are met [11]. According to the Department of Nursing Services (DoNS) at the MoH, the main role of nurses in Kuwait is to care for patients suffering from different diseases until those patients recover [12].…”

“…In fact, the standard of nursing care in Kuwait is driven by the application of the nursing process regarding chronic care conditions; duties which include: a) assessment, b) planning, c) implementation, and d) evaluating outcomes of nursing care [11]. It is important that nurses have a wide professional knowledge, even taking a role in new technologies [14]; however, there are other emerging health needs that require the involvement of nurses.…”