“…It has been well-documented that female and male patients can experience suffering from encounters in health care, which is not related to their disease and even despite a medically correct treatment (Brüggemann et al, 2012a;Coyle, 1999;Levinson and Shojania, 2011;Swahnberg et al, 2009a;Swahnberg et al, 2007a;Söderberg et al, 2011). These incidents do not only imply immediate and long-term suffering, but they can also affect a patient's confidence in the health care system (Swahnberg et al, 2009b).…”