“…How MHN engage with people experiencing severe mental ill‐health (subsequently referred to as people) makes an indispensable contribution to how A&S care is perceived and its impact upon their ‘recovery’ (e.g., Cutcliffe et al, 2015; Delaney et al, 2017; Department of Health, 2006; McAllister, Simpson, Tsianakas, & Roberts, 2021; McCrae, 2014; Molin et al, 2016; Reinius et al, 2023; Staniszewska et al, 2019). Friendly (ordinary) informative, calm and caring engagement by MHN is valued by people in the hospital (McAllister, Simpson, Tsianakas, & Roberts, 2021; Molin et al, 2016; Reinius et al, 2023). However, too often peoples' experiences of A&S care are of unfriendly, hurried, dismissive engagement from MHNs who focus on giving medications, administration and office work (Farrelly et al, 2014; Hartley et al, 2020; McAllister, Simpson, Tsianakas, & Roberts, 2021; Molin et al, 2016, 2020).…”