Patients’ Experiences With Hospital Care In Five Countries

Coulter, Angela; Cleary, Paul D.

doi:10.1377/hlthaff.20.3.244

Cited by 164 publications

(139 citation statements)

References 7 publications

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“…In Germany, Sweden, Switzerland and Great Britain, a literature review indicated percentages of dissatisfied patients respectively of 6.6%, 7.4% 3.7% 8.5% in studies conducted between 1998 and 2000 [22].. Results of numerous studies conducted in hospital services in different countries support this tendency.…”

Section: Discussionmentioning

confidence: 93%

“…For 17.2% of Germans, 13.3% of Swiss, 21.9% of Britishs and 21.7% of Americans coordination of care services is perceived as a key problem in their respective countries [22]. In a recent American survey of 2268 women suffering from breast cancer, 16.4% consider the coordination of care to be inadequate [26].…”

Section: Discussionmentioning

confidence: 99%

“…A French survey assessing patient satisfaction with regard to information received before or during a complementary medical examination notes that 20% of the participants had not received any specific medical or paramedical information before the examination and 4% had received no information at all [29]. In other countries, 20.4% of Germans; 23.4% of Swedes, 16.7% of Swiss, 28.7% of Britishs and 25.2% of Americans were dissatisfied with the information they had received [22]. In the Netherlands, 58% of patients with cardiovascular problems indicated that they had received no information from the pharmacist [30].…”

Section: Discussionmentioning

confidence: 99%

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Patient Satisfaction and the Right to Health: A Survey in a Rehabilitation Clinic in Switzerland

Mpinga¹,

Verloo²,

Chastonay

2013

TOPHJ

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Abstract:Background: The complex nature of the right to health requires multiple indicators to cover all facets. Patient satisfaction (PS) has been proposed as a possible indicator, but no survey has explored the implementation of this indicator and its utility in promoting the right to health.Objectives: The aim of the present work is to demonstrate the utility of PS as an indicator of the right to health. The objectives of the survey are to identify problems in different domains of the right to health, to analyse possible explanatory factors and to discuss the conditions of the use of PS as a reliable indicator.Method: A retrospective survey using a satisfaction questionnaire was administered to 5,521 hospitalised patients of a rehabilitation clinic in Switzerland between 1 January 2006 and 31 July 2010. A dissatisfaction rate of more than 10% was used as a cut-off point.Results: Some 2,788 patients returned the satisfaction questionnaire, representing 50.4% of the target population. Eightynine per cent of the patients expressed general satisfaction. The coordination between intervening healthcare workers (27.2%), the information received (21.5%), the quality of some delivered care (15.1%) and the accessibility to services such as transportation (15.1%) were identified as domains with problems in terms of the right to health and improvements were expected. Satisfaction rates were gender and age dependent as well as related to the length and number of stays within the clinic. Conclusion:PS is an interesting indicator of the right to health as a reliable process. It can be used to complement data provided by other more classical right to health indicators.

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Section: Discussionmentioning

confidence: 93%

Section: Discussionmentioning

confidence: 99%

Section: Discussionmentioning

confidence: 99%

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Patient Satisfaction and the Right to Health: A Survey in a Rehabilitation Clinic in Switzerland

Mpinga¹,

Verloo²,

Chastonay

2013

TOPHJ

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“…International research indicates that continuity and transition is the most problematic dimension of patient care across five countries where patient experience surveys have been conducted. 23 Several state health departments have also recognised the need for improvements in discharge processes and have developed improvement frameworks to address this issue. 24,25 Detailed discharge planning is essential for continuity of care for people with ongoing care needs, providing a link between treatments received in hospital and post-discharge care provided in the community.…”

Section: Discussionmentioning

confidence: 99%

Patient and carer perceptions of cancer care in South Australia

Beckmann¹,

Olver²,

Young³

et al. 2009

Aust. Health Review

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Quality of care from the patient's perspective is an increasingly important outcome measure for cancer services. Patients' and carers' perceptions of cancer care were assessed through structured telephone interviews, 4-10 months post-discharge, which focused on experiences during the most recent hospital admission. A total of 481 patients with a primary diagnosis of cancer (ICD-10 C codes) were recruited, along with 345 carers nominated by the patients. Perceptions of clinical care were generally positive. Less positive aspects of care included not being asked how they were coping, not being offered counselling, and not receiving written information about procedures. Results also highlighted inadequate discharge processes. Carers were more likely than patients to report negative experiences. Percep- CANCER AFFECTS ONE IN EVERY THREEAustralians by the age of 75 years, 1 and cancer care constitutes 5% of health care expenditure in this country. 2 Survival outcomes in Australia are among the best in the world, 3 and continue to improve, however quality of life and quality of care are increasingly being viewed as equally important outcome measures for cancer control.Recently, calls have been made to reform cancer services in Australia. Optimising cancer care, a consultative report prepared by the peak cancer organisations in 2003, recommended adopting an integrated, multidisciplinary approach, with more emphasis on psychosocial care, to replace the traditional model of a single specialist offering care. 4 These recommendations have been echoed in the Commonwealth Government' s National service improvement framework for cancer (2006) 5 and several state cancer plans. [6][7][8] Cancer Australia is currently implementing the national strategies for "Strengthening Cancer Care", including the establishment of cancer services networks (CanNET). 9 The goal of these What is known about the topic? There is increasing interest in measuring patients' perceptions of care to assess quality of cancer services. What does this paper add?This study measured patients' and carers' perceptions of cancer care in the tertiary setting, with the aim of identifying aspects of care that require advocacy or action. What are the implications for practitioners? While patients and carers perceived clinical care to be of high standard, cancer care could be further enhanced with more attention to information provision, psychosocial support and better discharge procedures. Giving greater consideration to meeting carers' needs is also required.

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“…It becomes disheartening as the death rate in most developing countries increases even due to minor ailments that could have being treated [2].…”

Section: Introductionmentioning

confidence: 99%

Implementation of XpertMalTyph: An Expert System for Medical Diagnosis of the Complications of Malaria and Typhoid

Adetiba¹

2013

IOSR-JCE

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Patients’ Experiences With Hospital Care In Five Countries

Cited by 164 publications

References 7 publications

Patient Satisfaction and the Right to Health: A Survey in a Rehabilitation Clinic in Switzerland

Patient Satisfaction and the Right to Health: A Survey in a Rehabilitation Clinic in Switzerland

Patient and carer perceptions of cancer care in South Australia

Implementation of XpertMalTyph: An Expert System for Medical Diagnosis of the Complications of Malaria and Typhoid

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