Patients’ Perceived Satisfaction Through Telephone-Assisted Tele-Consultation During the SARS-CoV-2 Pandemic Period: Observational Single-Centre Study at a Tertiary-Referral Colorectal Surgery Department

Abstract

Introduction: The pandemic produced by SARS-CoV-2 has obliged us to set up the tele-assistance to offer a continuity of care. This implies an innovation, being the degree of satisfaction of patients unknown. Methods: A telephonic survey was conducted with the validated in the Spanish tool Telehealth Usability Questionnaire (Telehealth Usability Questionnaire; rating from 1-7) of all candidate patients assisted consecutively in the Coloproctology Unit. We included demographic variables, education level, job status, diagnosis and consultation type. A descriptive study was done. The relationship between the willingness of consultation model in the future (telemedicine vs traditional) and the categorical variables was analysed through the chi-squared test. Results: A total of 115 patients were included. The average age was 59.9 years, being 60% women. The average score in each of the survey items was higher than 6 in all the questions but 1. 26.1% of the surveyed patients confessed being advocated to tele-assistance in the future. The only factors related to greater willingness to tele-assistance were male gender (37% vs 18.8%; P = .03) and a higher academic preparation level in favour of higher technical studies (35.9%) and university studies (32.4%) opposite to the rest ( P = .043). The rest of variables studied, job status, labour regimen, diagnostic group and consultation type did not show any relationship. Conclusions: A vast majority of patients answered favourably to almost all the items of the survey. However, only 26.1% of them would choose a model of tele-assistance without restrictions.

Exploring the impact of patient, physician and technology factors on patient video consultation satisfaction

“…32 , 33 For example, higher VC satisfaction scores for men compared to women and other genders have also been found (e.g. 34 , 35 ), as well as no relationship between gender and VC satisfaction (e.g. 12 , 29 , 36 ).…”

Penerapan Kombinasi Telehealth pada Pasien Kanker: Literature Review

“…Dengan adanya hambatan tersebut, tidak menutup kemungkinan bahwa adanya harapan melalui penggunaan telehealth di masa depan untuk perawatan paliatif. (Larson et al, 2020;Blanco Terés et al, 2022;Hancock et al, 2019;Mbunge et al, 2022).…”