Patients’ Perception of the Quality of Gynecological Services in a Tertiary Public Health Facility in Lagos, Nigeria

Akinlusi, Fatimat Motunrayo; Olayiwola, Abideen Adekunle; Adeniran, Adeyinka; Rabiu, Kabiru Afolarin; Oshodi, Yusuf A; Ottun, Tawaqualit Abimbola

doi:10.1177/23743735221077550

Cited by 3 publications

(1 citation statement)

References 23 publications

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“…Baseline data to assess clients' perception towards care provides used for comparison, identifies inadequacy of attention towards patient's/client's perception regarding services provided. 22 As until now the health care is taken as intangible service, measuring this service as a product has become a great challenge for technical staffs and the managers in the health services industry. Patient level of satisfaction is a complicated phenomenon which depends on patient expectations, health status, personal characteristics as well as health system characteristics.…”

Section: Factors Determining Perception Of Patientsmentioning

confidence: 99%

Patients’ Perceptions of Quality in Healthcare: A review

Prof. Dr. Monowar Ahmad Tarafdar

2024

ZHSWMCJ

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An individual’s perception is their reality. Due to individual expectations two patients can provide different satisfactionscores after receiving the same care. It reflects how that care is supposed to be delivered as perceived by the patient.The individualized perception of a patient is influenced by patient’s individual values, personal beliefs, culturalbackground, age, education level, socioeconomic status, health literacy, and previous health care experiences. Patientsperceived low quality of physical care are extremely complicated to explain. Patients socio-demographic variables,especially age, sex, level of education, income, family background, ethnicity all can influence perceived satisfaction.The overall quality measure is either satisfying or dissatisfying. The health care administrators, health educatorsand other stakeholders and the community at large are in constant pressure to improve the patient perception ofquality health care. The increase in perceived care quality from the patients’ perspective are associated with improvedenvironmental conditions, care quality related to the health care personnel, information-communication andtechnological development. The high-tech environment may not improve patients’ perceptions towards quality careprovided by health care personnel if there is no empathy. Patient-centered service is recognized as a core componentof quality care. Patient-centered care is cost-effective and improves outcomes and patients are genuinely involved inhealthcare decisions and their preferences are considered, the result is better health, more involved patients and lowercosts.

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Section: Factors Determining Perception Of Patientsmentioning

confidence: 99%

Patients’ Perceptions of Quality in Healthcare: A review

Prof. Dr. Monowar Ahmad Tarafdar

2024

ZHSWMCJ

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Gynecology and obstetrics patients' attitudes towards body privacy: A cross‐sectional‐descriptive study

Özdemir,

Işık,

Durukan

2024

Intl J Gynecology & Obste

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ObjectiveIt is extremely important for healthcare professionals to protect patients' privacy during diagnosis and treatment processes related to gynecology and obstetrics and to warn them in case patients' privacy is violated. This study was aimed at determining attitudes of female patients having obstetrics examination towards privacy and raising their awareness of privacy.MethodsThis cross‐sectional‐descriptive study was conducted with 410 patients who presented to the gynecology and obstetrics outpatient clinic of a university hospital. The survey form consisted of two forms: The descriptive characteristics questionnaire and the body privacy scale for gynecology and obstetrics (BPSGO). Frequency tables, descriptive statistics, Mann–Whitney U‐test, Kruskal–Wallis H‐test, and Bonferroni correction were used in the analysis of the data.ResultsThe mean age of the participants was 36.75 ± 11.18 years. Of these, 38.0% were in the age group of ≥40 years, 84.0% were married, 66.8% presented to the gynecology clinic, and 58.3% had negative emotions before they had gynecologic examination. Ethics and privacy subscale scores of the single participants were significantly higher than were those of the married participants.ConclusionIt was determined that privacy was affected by cultural characteristics, belief systems and personal values, and that most of the participants were likely to experience negative emotions. It is important to raise health professionals' awareness of privacy by drawing their attention to the value of privacy which is among ethical values in their education and to support the better functioning of legal regulations on this issue.

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Improving the System of Preventing Healthcare-Associated Infections and Combating Antibiotic Resistance by Optimizing Participant Interaction in the Diagnostic and Treatment Process

Abramov,

Timurzieva,

Orlova

et al. 2023

PH&LE

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Introduction: To date, the issue of participant interaction in the diagnostic and therapeutic process is extremely relevant for improving the effectiveness of preventing healthcare-associated infections and combating antibiotic resistance. Objective: To optimize approaches to the interaction of participants in the diagnostic and treatment process in order to perfect the system of preventing healthcare-associated infections (HAIs) and combating antibiotic resistance. Materials and methods: This paper presents a retrospective epidemiological analysis of the causative agents of HAIs in puerperas and newborns with multiple resistances to antibacterial drugs (multiple drug resistance (MDR) and extensive drug resistance (XDR)) in three maternity hospitals from three constituent entities of the Russian Federation in 2019–2021. We also applied sociological, statistical, analytical, and organizational experiment methods in the research. Results: We analyzed resistance indices of strains isolated from mothers and newborns in 2019–2021 and identified key interventions to reduce the number of HAIs and antibiotic resistance rates. We also defined daily doses of antibacterial drugs per hospital bed day in three constituent entities of the Russian Federation using the example of participants of the Pilot Project implemented in 2019–2021. A scheme of optimal interaction between participants in the diagnostic and treatment process is proposed, which allows solving the problems of antibiotic resistance and the prevalence of HAIs. Conclusion: Constant and effective interaction of all participants in the diagnostic and treatment process, openness in providing data, the possibility of using special programs for prevention, improving the skills of medical personnel and identifying difficulties that impede HAI prevention, will influence the spread of antibiotic resistance and improve measures aimed at solving these important tasks.

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Patients’ Perception of the Quality of Gynecological Services in a Tertiary Public Health Facility in Lagos, Nigeria

Cited by 3 publications

References 23 publications

Patients’ Perceptions of Quality in Healthcare: A review

Patients’ Perceptions of Quality in Healthcare: A review

Gynecology and obstetrics patients' attitudes towards body privacy: A cross‐sectional‐descriptive study

Improving the System of Preventing Healthcare-Associated Infections and Combating Antibiotic Resistance by Optimizing Participant Interaction in the Diagnostic and Treatment Process

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