Patients’ Perceptions and Satisfaction with the Outpatient Telemedicine Clinics during COVID-19 Era in Saudi Arabia: A Cross-Sectional Study

Thirunavukkarasu, Ashokkumar; Alotaibi, Nasser Hanas; Alhazmi, Ahmad; Alenzi, Mohammed Jayed; Alshaalan, Ziad Mansour; Alruwaili, Mohammed Ghazi; Alruwaili, Thamer A.M.; Alanazi, Hassan; Alosaimi, Turki Hanas

doi:10.3390/healthcare9121739

Cited by 23 publications

(22 citation statements)

References 35 publications

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“…There was an overwhelming response and a high satisfaction rate in regard to the implementation of telemedicine visits via simple telephone calls in response to the COVID-19 pandemic and the lockdown, and the satisfaction rate was comparable to that of the in-person visit service. This observation is similar to those of other studies examining patients’ experiences and satisfaction with telemedicine clinics in osteoporosis management or other chronic diseases during the COVID-19 pandemic [ 13 , 14 ]. Notably, our telehealth consultations were with audio only.…”

Section: Discussionsupporting

confidence: 90%

Adoption of telemedicine care for osteoporotic patients during the COVID-19 pandemic: experience from a tertiary care center in Saudi Arabia

et al. 2022

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Summary The aim of this study was to examine the feasibility and effectiveness of telemedicine care provided to osteoporotic patients in Saudi Arabia. Our results show that this service was effective and feasible, and patients had a good rate of satisfaction with it. Purpose To investigate the efficacy and feasibility of telemedicine care in osteoporotic patients during the COVID-19 lockdown period in Saudi Arabia compared to in-person patients, as well as their satisfaction with this service. Methods This observational retrospective study was conducted between March 2021 and September 2021 in King Saud University Medical City, Saudi Arabia. A survey was used to compare patients attending telemedicine clinics with in-person patients in terms of access and adherence to medications, occurrence of new fractures, and overall satisfaction with this service. Results 195 patients attended the telemedicine clinic, while 63 attended the in-person clinic. Exercise frequency was similar in both groups, although exercise intensity was greater in the in-person group. 25(OH)D levels were stable in both groups. The availability and delay of supply of osteoporosis medications were not statistically different between both groups while adherence to treatment did not differ significantly between the two groups. The majority of patients in the telemedicine group were satisfied. Conclusions Telemedicine care was feasible and effective in managing osteoporotic patients during the COVID-19 epidemic. Such service could be considered in the future for managing disabled patients and those living in remote areas.

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Section: Discussionsupporting

confidence: 90%

Adoption of telemedicine care for osteoporotic patients during the COVID-19 pandemic: experience from a tertiary care center in Saudi Arabia

et al. 2022

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“…Our findings align with prior research that has shown how the COVID-19 pandemic created barriers to treatment and care services because of the inability of in-person medical visits, staffing disruptions, and fewer blood tests and lab results [ 29 – 31 ]. Additionally, patients have also reported dissatisfaction with online and virtual telemedicine, including needing longer lead time and planning for medical appointments [ 30 ].…”

Section: Discussionsupporting

confidence: 88%

COVID-19, Retention in HIV Care, and Access to Ancillary Services for Young Black Men Living with HIV in Chicago

et al. 2022

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This study conducted 28 semi-structured, in-depth interviews with Young Black Men who have Sex with Men in Chicago to investigate the impact of COVID-19 on their HIV care and ancillary service access. The qualitative analysis identified both negative and positive effects. The negative effects included: (l) mixed disruptions in linkage to and receipt of HIV care and ancillary services, and (2) heightened concerns about police and racial tensions in Chicago following the murder of George Floyd, contributing to possible disruption of retention in care. The positive effects included: (1) the ability to reflect and socially connect, contributing to heightened self-care and retention in care, and (2) some improvements in receipt of medical care. These findings suggest that while COVID-19 disruptions in care reduced in-person use of HIV care, the expansion of telemedicine allowed more administrative tasks to be handled online and focused in-person interactions on more substantive interactions.

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“…In addition to supporting the process of training medical personnel to deal with information technology means. For these reasons, the lack of funding is an obstacle to the adoption of the use of information technology in treating Corona patients from a distance [24]. Work regulation: The process of treating Corona patients from a distance using information technology applications must be regulated by special laws that merge with the rules followed in hospitals.…”

Section: C) Organizational Factors −mentioning

confidence: 99%

The use of information technology applications in the provision of health care to a COVID-19 patients

Hassan

Al-Azzawi

Talal

2022

IJEECS

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At the time of writing this study, the COVID-19 virus continues to spread through its multiple mutants, the latest of which is (Omicron). Therefore, it was necessary to use effective and unconventional treatments to reduce the spread of this virus and to deliver health care to its infected without the need to be exposed to the risk of infection. This research paper presents valuable solutions for communicating with COVID-19 patients through the use of information technology applications. This method contributes to reducing the consumption of medical resources, reducing contact with patients, and helping with social distancing, which contributes to reducing the spread of this virus. The process of using information technology means to provide medical advice and treatment to patients by telemedicine doctors has been clarified. More importantly, the results of this study presented the factors affecting the use of these applications in terms of social, technological, and organizational.

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Patients’ Perceptions and Satisfaction with the Outpatient Telemedicine Clinics during COVID-19 Era in Saudi Arabia: A Cross-Sectional Study

Cited by 23 publications

References 35 publications

Adoption of telemedicine care for osteoporotic patients during the COVID-19 pandemic: experience from a tertiary care center in Saudi Arabia

Adoption of telemedicine care for osteoporotic patients during the COVID-19 pandemic: experience from a tertiary care center in Saudi Arabia

COVID-19, Retention in HIV Care, and Access to Ancillary Services for Young Black Men Living with HIV in Chicago

The use of information technology applications in the provision of health care to a COVID-19 patients

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