2015
DOI: 10.1007/s11096-015-0142-z
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Patients’ reasons for accepting a free community pharmacy asthma service

Abstract: The patients felt little need for the inhaler counseling service. Patients however accepted the service for various reasons of which the feeling how staff showing an interest in helping them seemed especially convincing.

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Cited by 11 publications
(5 citation statements)
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“…However Kae & Sporrong recently explored the reasons why users join or not to this service, and they found that the vast majority of users do not feel the need for this service and will adhere only if persuaded to do so. 21 Interestingly, the literature reveals that between 50% and 80% or more of patients had at least one error in their inhalation technique 8 - 11 , 18 , which was higher in our study (87%). Further studies should focus on assessing the reasons why patients do not sufficiently value these services and what should pharmacists do to improve their acceptance.…”
Section: Discussioncontrasting
confidence: 53%
“…However Kae & Sporrong recently explored the reasons why users join or not to this service, and they found that the vast majority of users do not feel the need for this service and will adhere only if persuaded to do so. 21 Interestingly, the literature reveals that between 50% and 80% or more of patients had at least one error in their inhalation technique 8 - 11 , 18 , which was higher in our study (87%). Further studies should focus on assessing the reasons why patients do not sufficiently value these services and what should pharmacists do to improve their acceptance.…”
Section: Discussioncontrasting
confidence: 53%
“…The studies revealed that the implementation of a cognitive service is a highly complex phenomenon involving: alignment of interests between pharmacy owners and employees, the leadership style of the pharmacy owner, emphasis on service when conducting daily tasks, balance between collective/individual training of pharmacy staff, and emphatic communication skills in relation to patients, among other factors [4,5,6,7]. These factors can be directly translated into activities to improve service provision.…”
Section: Examples and Discussionmentioning
confidence: 99%
“…The patients felt little need for the inhaler counseling service. Patients, however, accepted the service for various reasons of which the feeling how staff showing an interest in helping them seemed especially convincing [25].…”
Section: Proper Way To Use Inhalersmentioning
confidence: 99%