Patients’ Satisfaction about Quality of Health Care Services Provided in Maternity Wards at Al-Najaf City

Abstract

The study aimed to assess patients' Satisfaction about Quality of Health Care Services Provided in maternity wards at Al-Zahraa teaching hospital at Al-Najaf city. A descriptive study was carried out through the present study in order to achieve the early stated objectives. The study was began from November, 2nd , 2019 to April, 22, 2019. The finding of this study reveals that that the patients are unsatisfied about quality of health care services provided at wards for most domain of health care services quality, while there is few patients satisfied about some health care services provided for them. The study concluded that most patients are unsatisfied about quality of health care services that provided at maternity wards. Recommendations The study recommends Assessing quality of health care services in the wards continuously, so that we can apply the quality improvement and/or quality assurance in wards, The domains and items related to the quality of health care services must be educate to health worker (physician, nurse … etc.) to teach them how they can apply it in the wards.