Patients Satisfaction with Pharmaceutical Care and Associated Factors in the Southwestern Ethiopia

Abstract

Background An evaluation of patient satisfaction with service provided in the health care system has been globally recognized as the measure of health care service quality. However, there is a lack of research findings that indicate patient satisfaction with newly implemented patient-oriented pharmaceutical care (PC) service provided by clinical pharmacists in Ethiopia. Therefore, the current study is aimed to determine the level of patient satisfaction and associated factors with PC service provided by clinical pharmacists in the Southwestern Ethiopia. Methodology A facility-based cross-sectional study design was employed among patients admitted to Medical wards in Jimma University Medical Center (JUMC) (n=219) from May to June 2021. The pretested interviewer-administered questionnaire containing structured questions on a 5-point Likert scale was appropriately completed and returned for statistical analysis. For the analysis of data, Statistical Package for Social Sciences (SPSS) was used. The associations between status of patient satisfaction and predictors were determined at 5% (p<0.05) level of significance by employing multivariate logistic regression. Results The current study revealed that more than half (56%) of the respondents were satisfied with clinical pharmacy service. From 30% of drug therapy problems (DTPs) reported, non-adherence was the most prevalent (11.4%), while the dose being too low and adverse effects (0.9%) were the least reported. Moreover, the assignment particular clinical pharmacist (AOR: 2.091, 95% CI: 1.028, 4.255), previous admission (AOR: 0.459, 95% CI: 0.244, 0.86), number of medications taken per day (AOR: 1.929, 95% CI: 1.996, 3.739) and length of hospital stay (AOR: 2.236, 95% CI: 1.124, 4.446) were significantly associated with patient satisfaction. Conclusion The present study revealed that patient satisfaction towards PC was low. Lack of specific clinical pharmacist assignment, previous history of admission, number of medications taken per day and length of hospital stay are revealed as the major factors affecting the level of satisfaction. In addition, current findings implicate that clinical pharmacist collaboration with a multidisciplinary team is essential to increase patient satisfaction.

Стандарти Належної Аптечної Практики Як Базис Реалізації Концепції Фармацевтичної Допомоги Пацієнтам Із Цукровим Діабетом

“…Organization of pharmaceutical structures' work тримання рекомендацій щодо самоконтролю, які покращують перебіг ЦД [35].…”

Patients’ Satisfaction with Pharmaceutical Care and Associated Factors [Letter]

“…As a clinical pharmacy specialist, I appreciate the importance of assessing the patient’s satisfaction with the newly implemented clinical pharmacy service in Ethiopia. 1 In this letter, I suggest the methodological approaches and additional factors that can affect the patient’s satisfaction in the result part, which I believe would result in more robust findings of the predictors of patient’s satisfaction with the clinical pharmacy service.…”

“…The author Hasen et al found that previous admission was significantly associated with the patients’ satisfaction. 1 This might be due to the patients who had previously been admitted to the hospitals and given the clinical pharmacy service were more likely to have good knowledge and attitude regarding pharmaceutical care that results in increased satisfaction. 3 …”

“…The author Hasen et al had used the unstandardized questionnaire based on the extensive review of previous literature. 1 I kindly recommended the authors to use the standard and validated tool to assess the pharmaceutical care service like the tool prepared by Gourley et al, 2001. 6 Additionally, the standard algorithm of the Naranjo adverse drug reaction probability scale should be used.…”

Assessment of Chronic Obstructive Pulmonary Disease Patient’s Satisfaction with The Provided Pharmaceutical Care Services

“…Over the past several decades, the pharmacy profession is experiencing rapid growth and development, particularly in transitions from medication compounding and dispensing to patient-oriented pharmaceutical care services [1]. Increasing competition in every arena today has an impact on healthcare services; the most significant competitive advantage for healthcare providers is to improve the quality of their healthcare services to give the best possible treatment.…”