Patients’ Satisfaction With Telepsychiatry Services at a University Hospital in Riyadh During the COVID-19 Pandemic

Almalky, Ahmad M; Al-Haidar, Fatima A

doi:10.7759/cureus.17307

Cited by 4 publications

(4 citation statements)

References 24 publications

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“…Moreover, patients using telepsychiatry services indicated that doctors need more training before conducting such a session online. 22 However, patients’ happiness was observed because of dentists’ technical skills. 23 Additionally, almost all patients were satisfied with the technical abilities anaesthesiologists had performed to control their pain levels.…”

Section: Resultsmentioning

confidence: 99%

Patient satisfaction among Saudi academic hospitals: a systematic review

Alasiri,

Alotaibi,

Schussler

2024

BMJ Open

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PurposeTo systematically review the patient’s satisfaction (PS) levels within academic hospitals in Saudi Arabia from January 2012 to the end of October 2022.Data sourcesArticles were gathered from PubMed, ProQuest, Google Scholar and Web of Science.Study selection/data extractionThis review identified studies that assessed PS in Saudi Arabian university hospitals. Articles published before January 2012, as well as commentary letters, conference papers, theses and dissertations, were excluded. The study employed the five domains of PS as outlined by Boquirenet al. Two independent reviewers independently identified qualifying studies, used the Joanna Briggs Institute tools to evaluate the quality of each study and extracted essential data from each article.ResultsOut of the 327 studies identified during the search phase, 11 met the project’s objectives and criteria. Six studies reported overall PS rates ranging from 78% to 95.2%, with only one study indicating lower PS levels in emergency departments. Most studies demonstrated that technical skill is the primary domain influencing PS in academic hospitals.ConclusionThere is a need for further investigation to explore the factors influencing PS using standardised survey instruments suitable for Saudi culture. Contradictory results regarding PS are clearly evident in the literature; therefore, it is advisable to standardise the assessment process to reduce discrepancies within the academic hospital setting in Saudi Arabia.

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Section: Resultsmentioning

confidence: 99%

Patient satisfaction among Saudi academic hospitals: a systematic review

Alasiri,

Alotaibi,

Schussler

2024

BMJ Open

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“…[ 7 ] Lastly, in Saudi Arabia, a study was conducted on 141 patients, and they reported that 94.3% of the patients had a sense of overall satisfaction. [ 16 ]…”

Section: Discussionmentioning

confidence: 99%

“…[7] Lastly, in Saudi Arabia, a study was conducted on 141 patients, and they reported that 94.3% of the patients had a sense of overall satisfaction. [16] Table 4 Level of total satisfaction and significance levels. In a systemic review for 44 articles that reported patient satisfaction.…”

Section: Discussionmentioning

confidence: 99%

The quality of telepsychiatry in terms of accessibility, appropriateness, effectiveness, and safety among psychiatric patients in King Abdulaziz Medical City: An observational cross-sectional analytical study

et al. 2022

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There has been an increasing demand for psychiatric care in recent decades, and “telepsychiatry” was developed to meet these demands. It is a type of telemedicine in which they provide many medical services virtually, such as therapy, counseling, and medication management. Telepsychiatry has numerous advantages, including lower costs, reduced stigma, and improved continuity of care. To the best of our knowledge, no previous studies in the western region of Saudi Arabia addressed patients satisfaction with telepsychiatry. This cross-sectional study aims to assess patient satisfaction in telepsychiatry in terms of accessibility and timeliness, appropriateness, effectiveness, and safety, and to see whether patient satisfaction affects their decision to use the service again in the future. A cross-sectional study was conducted using a prestructured survey on the basis of the Client Satisfaction Questionnaire-18, which is a validated questionnaire used to assess patients’ satisfaction with the services provided to them. From January 2021 to July 2021, all male and female psychiatric patients over the age of 18 years who had psychiatric virtual appointments were included in this study. This study included 182 patients, of whom 106 were female. Patients were generally satisfied with the telepsychiatry services; 56.6%, 81.9%, 86.8%, and 91.2% of the participants were satisfied with the access and timeliness, appropriateness, effectiveness, and safety, respectively, and a total of 58.3% either strongly agree or agree of the overall satisfaction level. Depression and anxiety disorders were the most common psychiatric diseases. The statistical analysis revealed no significant relationships between patients’ satisfaction and demographic characteristics. Telepsychiatry has been evaluated to meet the growing demand for psychiatric care; it also has significant advantages. Patients had an overall positive satisfaction level toward telepsychiatry service, and so the results of this study support the continuity of using telepsychiatry in the future. Further research area could include a comparison between patients’ and providers’ satisfaction levels with telepsychiatry.

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“…The impact of the pandemic on mental health has been less studied than the COVID-19 epidemiology, transmission patterns, physical symptoms, and their treatment [ 18 ]. Furthermore, while numerous studies have been conducted to assess physician and patient satisfaction with telemedicine [ 19 – 22 ], to our knowledge, fewer studies have been conducted to examine physicians’ perceptions of the mental health crisis and/or suggestions on how to best face the future challenges [ 1 , 23 – 28 ].…”

Section: Introductionmentioning

confidence: 99%

Mental health in Italy after two years of COVID-19 from the perspective of 1281 Italian physicians: looking back to plan forward

et al. 2022

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Background The COVID-19 pandemic has generated an unprecedented global crisis that is profoundly affecting mental health and mental health care. The aim of this study was to survey a relatively large group of Italian physicians about their perceived impact of COVID-19 on the mental health of the Italian population and about their suggestions on the best strategies to address the current and future challenges. Methods One thousand two hundred eighty-one (1,281) physicians were surveyed between November 2021 and February 2022. Results Eighty-one percent of respondents reported an increase in the number of people with mental illness presenting to their practice during the COVID-19 pandemic. Thirty-four percent reported a 26–50% increase in the number of people with mental illness in their community; approximately 33% reported a 1–25% increase; and 26.9% reported a 51–75% increase. The most commonly reported mental issues that increased because of COVID-19 were agitation, mood and anxiety disorders. Regarding the suggested strategies to address future challenges related to the COVID-19 pandemic, 34.6% of respondents recommended providing psychoeducation to the general population for early detection of mental illness and developing strategies to reduce the impact of COVID-19-related stress. In addition, 12.6% of respondents suggested improving telehealth services, while 12.3% suggested the need for increased funding for community-based care. When asked about physicians' opinion on the possibility of an increased prevalence of mental illness in the next 12 months, more than 30% of them predicted an increase in stress-related illnesses, while 25.2% were more concerned about a worsening of the ongoing clinical conditions of patients with previous psychiatric disorders. However, 21% of respondents believed that people's ability to cope with the pandemic would increase in the next 12 months. Conclusions This study confirmed a strong and negative impact on the mental health of the past 2 years of COVID-19 pandemic in the Italian population. Providing psychoeducation to the general population and improving the availability of telemedicine services could reduce the impact of future challenges related to the pandemic.

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Patients’ Satisfaction With Telepsychiatry Services at a University Hospital in Riyadh During the COVID-19 Pandemic

Cited by 4 publications

References 24 publications

Patient satisfaction among Saudi academic hospitals: a systematic review

Patient satisfaction among Saudi academic hospitals: a systematic review

The quality of telepsychiatry in terms of accessibility, appropriateness, effectiveness, and safety among psychiatric patients in King Abdulaziz Medical City: An observational cross-sectional analytical study

Mental health in Italy after two years of COVID-19 from the perspective of 1281 Italian physicians: looking back to plan forward

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