Patients’ Satisfaction With the Quality of Services at Primary Healthcare Centers in Saudi Arabia

Alhajri, Shahad M; Aljehani, Najla M; El Dalatony, Mervat M; Alsuwayt, Saleh S; Alhumaidany, Turki M; Aldossary, Mohammed S

doi:10.7759/cureus.45066

Cited by 3 publications

(2 citation statements)

References 13 publications

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“…The minimum or maximum score for both urban and rural patients was 1/5. In 50% of patients from the urban areas, the score for the speed of obtaining an appointment was ≤3 for Median IQR=3 (3)(4), and for those from the rural areas it was ≤4 for Median IQR=3 (3)(4)(5).…”

Section: Resultsmentioning

confidence: 96%

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Experiences and Satisfaction With Health Care of the Patients With Non-Communicable Diseases From Urban and Rural Areas in Pelagonian and Southwestern Region of the Republic of North Macedonia

Popovska Kljuseva,

Velikj Stefanovska,

Kochinski

2024

JMS

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Introduction: Noncommunicable diseases (NCDs) are responsible for 41 million of premature lost life's each year, equivalent to 74% of all deaths globally. The experiences and satisfaction of patients with NCDs with the health care services are important indicator for measuring the quality in health care.Aim: The aim was to perceive the experiences and satisfaction with health care of the patients with NCDs from urban and rural areas in Pelagonian and Southwestern region of the Republic of North Macedonia.Material and methods: This was a cross-sectional study conducted in the period 2023/24. A questionnaire derived from existing literature was used to measure the experience and level of satisfaction when receiving care.Patients with heart attack, strocke, cancer, chronic obstructive pulmonary disease, asthma and/or diabetes mellitus were included.Results: About 192 patients were elaborated, 55.2% from urban and 44.8% from rural areas. Distance as a problem for an examination by a specialist was 3,25 times more common in rural areas. There was no significant association of practicing inappropriate attitude/behavior (p=0.259), denying the needs (p=0.495), language problem (p=0.089) and/or refusing treatment (p=0.854) by health personnel with the patient's place of residence.There was no significant association between the patients' from rural/urban areas and their experience for health status awareness (p=0.2252), confidentiality (p=0.1351), information consent (p=0.5439), access to medical documentation (p=0.0701), quality of care (p=0.1337) and safety (p=0.1315). The positive experience towards awareness of the health status significantly increased with the age of the patients -R(183)=0.167; p=0.023. The patients from rural areas were significantly more satisfied with the consultation' time with the family doctor (p=0,0102).Conclusion: We belive that this study results may be useful for the policymakers when developing suitable strategies for safe and high-quality care for NCD patients.

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Section: Resultsmentioning

confidence: 96%

“…Patients' satisfaction and experiences are an essential indicator used to measure the quality of healthcare services [5], and they are a measure of the extent to which a patient is content with the health care they received from their health care provider.…”

Section: Introductionmentioning

confidence: 99%

Experiences and Satisfaction With Health Care of the Patients With Non-Communicable Diseases From Urban and Rural Areas in Pelagonian and Southwestern Region of the Republic of North Macedonia

Popovska Kljuseva,

Velikj Stefanovska,

Kochinski

2024

JMS

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A systematic literature review and meta-analysis of randomized control trials on the influence of shared decision-making as intervention on patients’ satisfaction among mental healthcare

Narapaka,

Kaduburu,

Obulapuram

et al. 2024

J Public Health (Berl.)

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Patients and Health Professionals’ Perceptions of Primary Health Care Services in Saudi Arabia: A Scoping Review

Alharbi,

Aljuaid

2024

IJGM

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This scoping review aims to identify and summarize existing evidence concerning the quality and capacity of PHC services in the Kingdom of Saudi Arabia (KSA) with a focus on the patients and healthcare professionals' perceptions of PHC. Methods: This review followed the Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) guidelines. The digital library, PubMed, and the search engine Google Scholar were searched to broaden our results for primary research involving patient and/or health professionals' perspectives on Primary Healthcare in KSA. Results: A total of 38 publications were selected for the scoping review. Several studies examined patients' overall satisfaction with PHC services (n=14) while others focused their investigation on specific services provided by PHC (n=3). Several studies assessed the perceptions of certain groups of patients (n=5). Several studies examined health professionals' perceptions of the use of electronic health records (n=3), the safety culture (n=2), communicable disease management (n=1), emergency services (n=1), laboratory services (n=1), cost-effectiveness (n=1), and leadership (n=1). This review also included studies that assessed the health professionals' job satisfaction and burnout (n=6). Conclusion: Patients were satisfied with some aspects of PHC services while recognizing that improvements in some areas were needed. These included waiting time, physician-patient communication, access to the services in rural areas, patient involvement in disease management, and oral health. Health workers were positive about certain quality aspects and services provided by PHC such as EHRs, safety culture, communicable disease management, emergency services, and laboratory services. Health workers demonstrated a low level of job satisfaction due to several reasons, including, working conditions, financial incentives, and burnout.

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Patients’ Satisfaction With the Quality of Services at Primary Healthcare Centers in Saudi Arabia

Cited by 3 publications

References 13 publications

Experiences and Satisfaction With Health Care of the Patients With Non-Communicable Diseases From Urban and Rural Areas in Pelagonian and Southwestern Region of the Republic of North Macedonia

Experiences and Satisfaction With Health Care of the Patients With Non-Communicable Diseases From Urban and Rural Areas in Pelagonian and Southwestern Region of the Republic of North Macedonia

A systematic literature review and meta-analysis of randomized control trials on the influence of shared decision-making as intervention on patients’ satisfaction among mental healthcare

Patients and Health Professionals’ Perceptions of Primary Health Care Services in Saudi Arabia: A Scoping Review

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