Patients’ Trust in Physiciants as an Antecedent of Satisfaction with Medical Servcies

Krot, Katarzyna; Rudawska, Iga

doi:10.14254/2071-789x.2017/10-2/15

Cited by 7 publications

(8 citation statements)

References 25 publications

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“…From the above, it can be said that accepting the right hypothesis imposed (there is a correlation between trust and patient satisfaction), is consistent with the findings of the study [56] and study [61]. The results of Table 10, shown in Figure 4, show an incorporeal impact of trust factors on patient satisfaction, and this finding is consistent with studies [62] and study [63] and study [64] as indicated by the calculated value (F) of (126.727) which is greater than the scheduling value (1.64), to show the explanation of the confidence factors related to (communication, Competence, and quality of service, which lead to patient satisfaction with the service provided by the researched medical clinics and reality (0.519), the remaining value is not included in the current study model. Sub hypotheses can be interpreted as follows:…”

Section: Figure 2 Structural Model Of Trust Variablesupporting

confidence: 89%

Trust factors and their impact on patients satisfaction of private clinics in city of Ramadi - Iraq

Salih¹,

Abed²,

Salih³

2022

PEN

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The target of the research to identify the trust factors represented by (communication, competence, Service Quality) and its impact on the satisfaction of patients private medical clinics in the city of Ramadi, and for the purpose of achieving research objectives and reaching answers to questions (study problem), the Researchersadopted the analytical descriptive approach, a questionnaire was designed as a key tool for collecting preliminary data, and using the method (method) random sample, distributed (384) questionnaire forms to patients reviewing private medical clinics in the city, Of these, 368 were recovered, of which 11 were not eligible (invalid), bringing the number of questionnaires valid for statistical analysis (357) to 357, i.e. a response rate (93%) of recovered questionnaires, and the data analysis and statistically processed by the program (SPSS.V.26) as well as the statistical program (AMOS.V.26) , the most prominent findings of the research were the existence of a correlation and a positive effect with statistical significance between the factors Trust and patient satisfaction In addition, the results showed that the level of Trust of patients through their factors in the private medical clinics researched was at a (medium) level, as the contact came first and then solved the Competence second and the Service Quality iii, as well as the level of patient satisfaction with the medical services provided by the clinics in general was (average), and in the light of those results the Researchersmade a set of recommendations that could help medical clinic staff to enhance and increase the level of Trust of patients with them and strengthen them which reflects positively on the satisfaction of the patients and the permanence and prosperity of their relationship.

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Section: Figure 2 Structural Model Of Trust Variablesupporting

confidence: 89%

Trust factors and their impact on patients satisfaction of private clinics in city of Ramadi - Iraq

Salih¹,

Abed²,

Salih³

2022

PEN

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“…Differences in the availability of healthcare resources, patient and provider cooperation, affect the quality of healthcare services and patient outcomes differently. Efficient management of resources and processes influence the quality of health services (Mosadeghrad, 2014;Persona et al 2008;Battini & Rafele 2008;Krot & Rudawska, 2017;Miguel Cruz & Guarín 2017;Gianino et al 2017). Many studies of amenable and preventable mortality and their determinants are based on the production function of health (Nolte & McKee, 2004).…”

Section: Literature Reviewmentioning

confidence: 99%

The impact of healthcare availability on the amenable mortality: Country study

Gavurová¹,

Tóth²,

Čiutienė³

et al. 2019

Economics &Amp; Sociology

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This study aims to provide information on the relationship between the accessibility of healthcare and avoidable mortality. Many of the general indicators such as health care expenditures, mortality, life expectancy are insufficient in comparing the national healthcare systems, because they explain only a small amount of diversity caused by socioeconomic factors. The study is based on the panel data analysis for the period from 1998 to 2015 in Slovak republic. As the indicator that takes into account socioeconomic factors and represents the level of provided healthcare, the depended variable is avoidable mortality. Independent variables represent the availability of healthcare in regions. Models were estimated separately for women and men. The results demonstrate differences between sexes, lower amenable mortality in case of women, correlated to availability of practitioners, dentists, specialists, pharmacies and gynecologists. For men, there is evidence of a relation between amenable mortality and the accessibility of specialists, pediatricians, practitioners and pharmacies.

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“…kebahagiaan pelanggan dapat diperoleh dari kepercayaan dan dedikasi konsumen kepada penyedia jasa [21]. Kepercayaan pasien terhadap kompetensi tenaga medis dapat mempengaruhi kepuasan terhadap pelayanan yang diberikan [15]. Kepercayaan pelanggan dalam konteks aplikasi seluler mempengaruhi kepuasan pelanggan [2] karena kepercayaan dalam lingkungan virtual lebih signifikan karena kepercayaan dalam lingkungan virtual didasarkan pada janji daripada kontak langsung.…”

Section: Pengembangan Hipotesisunclassified

Does the Perceived Quality of Applications Affect Customer’s Trust and Satisfaction in Online Food Delivery Services

Adi¹

2022

EK&BI

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This study aims to investigate and analyze the impact of Perceived Apps Service Quality toward customer trust and customer satisfaction in Online Food Delivery System. This research was conducted using Partial Least Squares -Structural Equation Modeling Method. PLS-SEM 2.0 M3 was used as the software to analyze the data. Results show that Perceived Service Quality affects Customer Trust and Customer Satisfaction. Customer’s trust has a positive effect on Customer Satisfaction in Online Food Delivery Service Context. The limitation of this study are: First, this study only analyzes respondents from Online Food Delivery Service Perspective while there are many other services provided by apps thatusually have other services. Secondly, this study only analyzes from the apps quality toward trust while many other factors might contribute toward customer’s trust and the consequences of Trust in Online Food Delivery Service Context. Contribution: This study contributes to the existing Perceived Apps Quality, Customer’s Trust, Customer’s Satisfaction, Relationship Quality, and Online Food Delivery Service Literature. Furthermore, this study can help Marketing Manager of an Online Application based Service company which part of the apps quality that needs to be focused on in building customer’s perceived quality of the apps to gain the trust and satisfaction of their customer.

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Patients’ Trust in Physiciants as an Antecedent of Satisfaction with Medical Servcies

Cited by 7 publications

References 25 publications

Trust factors and their impact on patients satisfaction of private clinics in city of Ramadi - Iraq

Trust factors and their impact on patients satisfaction of private clinics in city of Ramadi - Iraq

The impact of healthcare availability on the amenable mortality: Country study

Does the Perceived Quality of Applications Affect Customer’s Trust and Satisfaction in Online Food Delivery Services

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