Patients want more information after surgery: a prospective audit of satisfaction with perioperative information in lung cancer surgery

Oswald, Nicola; Hardman, John; Kerr, Amy; Bishay, Ehab; Steyn, Richard; Rajesh, P.; Kalkat, Maninder; Naidu, Babu

doi:10.1186/s13019-018-0707-8

Cited by 13 publications

(15 citation statements)

References 17 publications

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“…There is a clear desire of information from patients (Caljouw et al, 2008; Mira et al, 2009; Lemos et al, 2009; Hawkins et al, 2012; Leinonen et al, 2001). Specific time points during the surgical experience in which information is provided are important and include the pre-operative visit, informed consent, surgical procedure episode, discharge, and postoperative care (Gebremedhn & Lemma, 2017; Mira et al, 2009; Fung & Cohen, 2001; Oswald et al, 2018). Patient satisfaction was higher when written information was supplemented with verbal information during the pre-operative visit (Johnson et al, 1999).…”

Section: Discussionmentioning

confidence: 99%

“…However, in randomized controlled trials of children undergoing surgery, more detailed pre-operative information was not found to increase child or parent anxiety (Kain et al, 1997; Inglis & Farnill, 1993). Patients dissatisfied with their surgical experience generally wanted more personalized information about the surgery, perioperative period, and home care instructions that is ideally provided in a format most appropriate to the patient educational level (Leinonen et al, 2001; Oswald et al, 2018; Forsberg et al, 2015; Otte, 1996).…”

Section: Discussionmentioning

confidence: 99%

“…Patients dissatisfied with their surgical experience generally wanted more personalized information about the surgery, perioperative period, and home care instructions that is ideally provided in a format most appropriate to the patient educational level (Leinonen et al, 2001; Oswald et al, 2018; Forsberg et al, 2015; Otte, 1996).…”

Section: Discussionmentioning

confidence: 99%

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Primer on adult patient satisfaction in perioperative settings

2019

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The topic of patient satisfaction has gained increasing importance over the past decade. Due to the impact of patient satisfaction on health care quality, understanding factors that predict satisfaction is vital. The purpose of this review is to examine the literature and identify factors related to patient perioperative satisfaction as well as predictive variables that, if modified, can enhance satisfaction scores of patients undergoing surgery. Our review reports that patient satisfaction scores are affected by modifiable factors such as clinician-patient communication, information provision to patients, and operational function of a hospital. Non-modifiable factors affecting patient satisfaction scores include patient demographics such as gender, age, and education. In order to enhance patient perioperative satisfaction, we suggest that anesthesiologists and surgeons focus their efforts on enhancing their communication skills and providing information that is appropriately tailored to the understanding of their patients.

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Section: Discussionmentioning

confidence: 99%

Section: Discussionmentioning

confidence: 99%

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Primer on adult patient satisfaction in perioperative settings

2019

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“…Common additional information requests, were similar to other studies, and included post-operative activity levels, recovery, returning to work, how to cope at home and pain relief including side effects. (30,32,33) A simple solution to this could be the development of a "Frequently Asked Questions" section on a website, whereby patients could seek out the answers to questions they have as they think of them.…”

Section: Resourcesmentioning

confidence: 99%

A patient satisfaction survey investigating pre- and post-operative information provision in lower limb surgery

Renna

Metcalfe

Ellard

et al. 2020

Preprint

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Background Planned lower limb surgery is common, with over 90,000 hip replacements, 95,000 knee replacements and 15,000 anterior cruciate ligament reconstructions performed in the UK each year. These procedures are primarily indicated to treat osteoarthritis, sporting injuries and trauma. Patient satisfaction is an important element of healthcare provision, which is usually measured by functional outcomes but influenced by other factors. Few studies have assessed patients’ views on the information given to them pertaining surgery and patients are infrequently consulted when designing leaflets and information packs, which can lead to confusion during the recovery period and poor long-term outcomes. Furthermore, previous studies have not directly asked patients what resources they would prefer, or which format would suit them best. This project aimed to assess if patients were satisfied with the information they received around their operations and to identify potential improvements.Methods Set in a National Health Service (NHS) run major trauma centre in the West Midlands, a multiple choice and free-text answer survey was administered to patients who used the orthopaedic service over the course of one month. Surveys were designed in Qualtrics and administered face-to-face on paper. Thematic content analysis was performed on the results. Results Eighty patients completed the survey, of which 88.8% of patients were satisfied with the information they received. Discussions with surgeons were the most useful resource and 53% of patients requested more internet resources. Post-operative patients were statistically more likely to be dissatisfied with information provision than pre-operative patients. Over 20% of study population requested more information on post-operative pain and recovery timelines. Conclusions Although patients were satisfied in general, areas for change were identified. Suggested resources take the form of webpages and mobile platforms. These resources could contain educational videos, patient experience blogs or interactive recovery timelines, to be of benefit to patients. These suggestions may enable NHS Trusts to “get into the digital age”, however, more research on patient satisfaction around information provision and the impact it has on recovery and decision making is needed.

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“…(27) Others want more information on how to cope at home. (31) Although there is a core set of topics that patients are requesting more information on, literature suggests that patients hold different priorities and a medium best suiting to addressing multiple questions has not yet been found. (23) Solutions could take the form of a "Frequently Asked Questions" section on a website, whereby patients could seek out the answers to questions they hold individually.…”

Section: Resourcesmentioning

confidence: 99%

A Patient Satisfaction Survey Investigating Pre- and Post-Operative Information Provision in Lower Limb Surgery

Renna

Metcalfe

Ellard

et al. 2020

Preprint

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BackgroundPlanned lower limb surgery is common, with over 90,000 hip replacements, 95,000 knee replacements and 15,000 anterior cruciate ligament reconstructions performed in the UK each year. Patient satisfaction an important element of healthcare provision that is usually measured by functional outcomes but influenced by many other factors. Few studies have assessed patients’ views on the information given to them pertaining surgery and patients are infrequently consulted when designing leaflets and information packs which can lead to confusion during the recovery period and poor long-term outcomes. We aimed to assess if patients were satisfied with the information they received around their operations and identify potential improvements.MethodsSet in a major trauma centre in the West Midlands, a multiple choice and free-text answer survey was administered to patients who used the orthopaedic service over the course of one month. Surveys were designed in Qualtrics and administered face-to-face on paper. Thematic content analysis was performed. ResultsEighty patients completed the survey, of which 88.8% of patients were satisfied with the information they received. Discussions with surgeons were the most useful resource and 53% of patients requested more internet resources. Post-operative patients were statistically more likely to be dissatisfied with information provision. Over 20% of patients requested more information on post-op pain and recovery timelines. ConclusionsAlthough patients were satisfied in general, areas for change were identified. Suggested improvements take the form of webpages, a mobile platform or forum for asking healthcare professionals questions. Extra resources could contain educational videos, patient experiences and an interactive recovery timeline. These suggestions may enable NHS Trusts to “get into the digital age”, however, more research on patient satisfaction around information provision and the impact it has on recovery and decision making is needed.

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Patients want more information after surgery: a prospective audit of satisfaction with perioperative information in lung cancer surgery

Cited by 13 publications

References 17 publications

Primer on adult patient satisfaction in perioperative settings

Primer on adult patient satisfaction in perioperative settings

A patient satisfaction survey investigating pre- and post-operative information provision in lower limb surgery

A Patient Satisfaction Survey Investigating Pre- and Post-Operative Information Provision in Lower Limb Surgery

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