Patrons’ Satisfaction with Self-Service Public Libraries: A Demographic Study

Zhang, Yihong; Chiu, Dickson K.W.; Jiang, Tianji; Ho, Kevin K.W.

doi:10.1086/718604

Cited by 3 publications

(2 citation statements)

References 30 publications

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“…, 2022; Huang et al. , 2021, 2022; Ye and Ho, 2022), user research on using social media for library services and promotion should be continued, as well as self-service libraries (Zhang et al. , 2022).…”

Section: Discussionmentioning

confidence: 99%

“…In addition, with the inspiration from this study, we are planning to design an information literacy instruction program with the aid of social media and evaluate its effectiveness on students' learning outcomes. Due to students' changing behaviors of using social networks before, during, and perhaps after COVID-19 (Chan et al, 2022;Huang et al, 2021Huang et al, , 2022Ye and Ho, 2022), user research on using social media for library services and promotion should be continued, as well as self-service libraries (Zhang et al, 2022).…”

Section: Limitations and Further Studiesmentioning

confidence: 99%

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Instagram for student learning and library promotions: a quantitative study using the 5E Instructional Model

Lam

Chiu

2022

AJIM

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PurposeLibraries worldwide, including Hong Kong, increasingly use social media tools to introduce and promote their services and resources to users. Instagram, in particular, is used to target younger users. This study investigates the effectiveness of Instagram in promoting library services and university students' perceptions of the value of Instagram as a learning support tool.Design/methodology/approachA major academic library in Hong Kong was chosen for this study. Library users' habits, perceptions, preferences, and views on Instagram's effectiveness as a learning support tool were compared in two age groups. The data were collected using a survey based on the 5E Instructional Model.FindingsDespite the significantly higher frequency of Instagram use by younger students, the results showed that Instagram was probably an ineffective promotion platform for either age group because of low user engagement, relatively neutral perception of Instagram as a learning support tool, and notably low user acceptance of Instagram as a promotional tool.Originality/valueStudies of student perspectives on various social media tools have increased; however, few have explored the use of Instagram, especially in Hong Kong or Asia. This study provides researchers and librarians with practical insights into current Instagram users' engagement, perceptions, and preferences and their view of its effectiveness as a learning support tool. The study also provides suggestions for improving the current situation.

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Section: Discussionmentioning

confidence: 99%

Section: Limitations and Further Studiesmentioning

confidence: 99%

Instagram for student learning and library promotions: a quantitative study using the 5E Instructional Model

Lam

Chiu

2022

AJIM

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The Hidden Toll: Exploring the Impact of Challenging Patron Behaviors on Australian Public Library Staff

Garner

2024

Public Library Quarterly

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Features of Reference and Bibliographic Services for Students in University Libraries

Luneva

2024

Bibliotekovedenie

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Students are in a continuous process of communication, using various information environments and electronic resources of the Internet. But at the same time they do not interact with libraries enough, they do not know their capabilities. This paper highlights the issue of effective use of modern technologies to create forms and methods of reference and bibliographic services adapted to the information needs of students. The purpose of the article is to identify the experience of foreign university libraries aimed at attracting students and increasing their awareness of reference services on the basis of publications in English-language periodicals. Readers belonging to the Internet generation are an active segment of the target audience, and specialists of reference and bibliographic services should study their individual information needs and purposefully promote library resources and services oriented to the youth audience. One of the ways to solve these problems is to organize library cooperation programmes, where librarians integrate their knowledge and skills into the educational process, being in constant contact with both students and university lecturers. The article considers the key vectors of development of reference and bibliographic services in the conditions of modern society. It is concluded that students prefer a multi-level hybrid model of reference bibliographic service with the fulfillment of user requests (remotely and face-to-face) in the context of their personal preferences in combination with independent search using information resources of libraries.

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Patrons’ Satisfaction with Self-Service Public Libraries: A Demographic Study

Cited by 3 publications

References 30 publications

Instagram for student learning and library promotions: a quantitative study using the 5E Instructional Model

Instagram for student learning and library promotions: a quantitative study using the 5E Instructional Model

The Hidden Toll: Exploring the Impact of Challenging Patron Behaviors on Australian Public Library Staff

Features of Reference and Bibliographic Services for Students in University Libraries

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