Patterns of perceived public library outcomes in five countries

Vakkari, Pertti; Aabø, Svanhild; Audunson, Ragnar; Huysmans, Frank; Kwon, Nahyun; Oomes, Marjolein

doi:10.1108/jd-08-2015-0103

Cited by 24 publications

(31 citation statements)

References 21 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Figure 1 indicates that the top five aspects were educational opportunities (87.3 percent), self-education (82.4 percent), reading non-fiction (77.5 percent), reading fiction (71.1 percent), and interest in nature (68.1 percent). Similar to the cross-country study conducted by Vakkari et al (2016), Singang Library users benefited most in reading and self-education; like South Korea and USA, educational opportunities were among the top five benefits; however, interest in nature (outdoor activities) was not among the five most popular benefits in their study. The benefits in the 22 areas of daily life were then clustered through factor analysis, as shown in Table 2.…”

Section: Perceived Outcomes Of Singang Librarymentioning

confidence: 63%

“…Finally, several previous studies reveal that there are correlations between library use and social capital (Johnson 2010;Johnson and Griffis 2009), library use and library as a place (Aabø, Audunson and Vårheim 2010), library use and perceived outcomes (Vakkari et al, 2016), library use and library value (Aabø 2005), and social capital and library as a place (Aabø, Audunson and Vårheim 2010); furthermore, because library as a place is one kind of library use, it may exist correlation between library as a place and perceived outcomes.…”

Section: Research Objective and Questionsmentioning

confidence: 92%

“…After the research in Finland was published, Norway, the Netherlands, the United States, and South Korea also applied Vakkari and Serola's research to examine their public library outcomes (Vakkari et al 2016;Vakkari et al 2014). The cross-country study conducted by Vakkari et al (2016) found out that users benefited most in reading, self-education, and in history and society aspects. However, different countries might have diverse results.…”

Section: Perceived Outcomes Of Public Librariesmentioning

confidence: 99%

See 2 more Smart Citations

Public library as a place and breeding ground of social capital: A case of Singang Library

Chen¹,

Ke²

2017

MJLIS

View full text Add to dashboard Cite

This paper aims at exploring the perceived outcomes and societal value of public libraries, particularly from the perspective of Singang Library, Taiwan. Survey questionnaires were distributed to Singang Library users, and 387 valid responses were analyzed. The result shows that Singang Library users benefit from library services in 22 areas of daily life, which were collapsed through factor analysis into four major outcome types: daily life information, cultural activities, work related, and reading and learning. For analysis of how users use the library as a meeting place, this study shows that Singang Library is used as five different types of meeting place: square, a place for meeting diverse people, public sphere, joint activities and meta-meeting place. Singang Library as a meeting place contributes to breed bridging social capital among users' network, especially when the library is used as a low intensive meeting place. There are also bonding social capital characteristics among users who visit with their families. This paper also describes the relationship among library use frequency, perceived outcomes, library as a meeting place, and social capital, and the result indicates that the four variables are positively correlated.

show abstract

Section: Perceived Outcomes Of Singang Librarymentioning

confidence: 63%

Section: Research Objective and Questionsmentioning

confidence: 92%

Section: Perceived Outcomes Of Public Librariesmentioning

confidence: 99%

See 1 more Smart Citation

Public library as a place and breeding ground of social capital: A case of Singang Library

Chen¹,

Ke²

2017

MJLIS

View full text Add to dashboard Cite

show abstract

“…Equally, analyses of public library outcomes and the larger social role that they play at national levels have been published by academic researchers. For example: Vakkari et al (2015) compare the perceived benefits of public library usage across five culturally different countries (Finland, Norway, the Netherlands, South Korea and the USA), and highlight the differences in societal outcomes for the public library services in each country; Spacey et al (2015) consider the extent of role of the public library in providing access to online information to the general public in the UK.…”

Section: Literature Review: the Role Of Public Libraries And Measuremmentioning

confidence: 99%

UK public library roles and value: A focus group analysis

Appleton

Hall

Duff

et al. 2018

Journal of Librarianship and Information Science

View full text Add to dashboard Cite

Findings from a study of the advantages and disadvantages accrued by individuals from their public library use, and the impact of this on citizenship at individual and community levels, are presented. The analysis of longitudinal focus group data collected on two occasions at eight UK locations at a time of a so-called ‘public library crisis’ demonstrates a strong sense of the epistemic role of public libraries, and their conception as safe, welcoming, community-owned spaces. Links between public library use and the development of citizenship are less easily identified. However, the evidence shows that public library use facilitates participation in society, and provides resources to allow individuals and communities to fulfil their societal obligations.

show abstract

“…Thus, it is imperative for public libraries of any type or size to take a step forward and start using new technologies to improve the quality of services they provide. Public libraries in developing countries have to accept the fact that the transitional process is not only technologically challenging, but also culturally and organizationally, since patrons in different countries perceive the benefits they derive from the public library rather differently, which makes this change significantly harder to achieve (Vakkari et al, 2016).…”

Section: Introductionmentioning

confidence: 99%

Enhancing the customer relationship management in public libraries

Stokic

Stojanović

Bogdanović

et al. 2019

LHT

View full text Add to dashboard Cite

Purpose The purpose of this paper is to investigate the possibilities of implementing the customer relationship management (CRM) concept and smart technologies in public libraries in developing countries. The goal was to explore the level of librarians’ awareness about CRM concept and their willingness to accept the CRM concept in libraries. Also, patrons’ satisfaction with the quality of services and relationships in public libraries is explored. Design/methodology/approach The authors obtained data for this research through two online surveys. The first survey measures librarians’ level of awareness about CRM concept and their perception about CRM and smart technologies concept in public libraries in three developing countries: Serbia, Montenegro and Bosnia and Herzegovina. The second survey measures patrons’ satisfaction with services and relationship in public libraries in these three countries. Findings The research results revealed that most surveyed librarians are familiar with the CRM concept. However, libraries in these three developing countries barely use CRM or smart technologies to improve the relationship with stakeholders. Also, most patrons are satisfied with relationships and services. The analysis of data indicates no significant difference in the satisfaction level among patrons between these three developing countries. Research limitations/implications Not all libraries participated in this research. Therefore, the sample is not distributed evenly across different types of libraries or user groups. Future research should include different types of libraries. Practical implications The results can be used by public libraries in developing countries to improve the relationship with stakeholders harnessing CRM concept and smart technologies. Social implications The use of CRM in combination with the smart technologies can help leverage the quality of the relationship between public libraries and stakeholders which in turn would secure their support and loyalty in the future. Originality/value The integration of CRM concept as a component of library business automation process is an idea that has not been discussed widely in the library community and could initiate a positive trend in public libraries in developing countries.

show abstract

Patterns of perceived public library outcomes in five countries

Cited by 24 publications

References 21 publications

Public library as a place and breeding ground of social capital: A case of Singang Library

Public library as a place and breeding ground of social capital: A case of Singang Library

UK public library roles and value: A focus group analysis

Enhancing the customer relationship management in public libraries

Contact Info

Product

Resources

About