“…The Chronic Care Model posits that redesign of the delivery system, enhanced decision support, improved clinical information systems, support for self-management, and better access to community resources will improve outcomes for people with chronic conditions (Bodenheimer, Wagner, & Grumbach, 2002). In support of the chronic care model, studies have shown that innovations in these domains can improve clinical and/or financial outcomes in outpatient settings (Boult et al, 2001;Cohen et al, 2002;Phelan, Williams, Penninx, LoGerfo, & Leveille, 2004;Reuben, Frank, Hirsch, McGuigan, & Maly, 1999;Sommers, Marton, Barbaccia, & Randolph, 2000;Unutzer et al, 2002), in hospitals (Landefeld, Palmer, Kresevic, Fortinsky, & Kowal, 1995), in emergency departments (Miller, Lewis, Nork, & Morley, 1996), in nursing homes (Joseph & Boult, 1998;Kane, Homyak, Bershadsky, Flood, & Zhang, 2004;Reuben, Schnelle, et al, 1999), in the home (Stuck, Egger, Hammer, Minder, & Beck, 2002), and during transitions between sites of care (Naylor et al, 1999). Likewise, interventions that focus on the caregivers of individuals with dementia have delayed nursing home placement (Mittelman, Ferris, Shulman, Steinberg, & Levin, 1996) and improved caregivers' well-being (Mittelman, Roth, Coon, & Haley, 2004).…”