“…An extensive body of literature related to the development and evaluation of methods for teaching communication skills can be found within the medical and psychological disciplines (Adler, Ware, &c E n d o w , 1970;Heifer, Black, & Heifer, 1975;Heifer & Hess, 1970;Higgins, Ivey, & Uhlemann, 1970;Ivey, Normington, Miller, Morrill, & Haase, 1968;Iwata, Wong, Riordan, Dorsey, &c Lau, 1982;Matarazzo, Phillips, Wiens, &c Saslow, 1965;Meadow & Hewitt, 1972;Stillman, Sabers, &C Redfield, 1977). A common feature of this literature is the emphasis on an interactive, experimental training approach in which the broad area of communication is broken down into component parts that are taught separately through a combination of modeling, practicing, and feedback.…”