Peeling the Onion's User Experience Layer

Gallagher, Kevin; Patil, Sameer; Dolan-Gavitt, Brendan; McCoy, Damon; Memon, Nasir

doi:10.1145/3243734.3243803

Cited by 10 publications

(5 citation statements)

References 26 publications

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“…Partici- We coded participants' explanations of their "Other" challenges pants could indicate that they had not encountered any challenges, select a predefined challenge (i.e., "Websites were extremely slow" or "Websites did not work"), or describe an "Other" challenge. The two predefined challenges were identified by Gallagher et al [21], and we also observed them in our own pilot study. As shown in Figure 15, the majority of participants reported encountering some form of challenge.…”

Section: What Challenges Do Peoplesupporting

confidence: 68%

“…The authors and the Tor Project made changes to address these issues, and a subsequent study showed benefits from many of their changes [44]. Gallagher et al tasked students with using Tor Browser as their primary browser for one week [21]. The researchers used in-situ questionnaires to gather information about usability issues.…”

Section: Web Browsing Privacymentioning

confidence: 99%

“…identified by Gallagher et al [21]. Figure 5 shows our coping plan for participants who reported encountering extremely slow websites, which recommended that participants use the "New Circuit" button to fix this problem.…”

Section: Figmentioning

confidence: 99%

“…To become anonymous again, you should clear Tor Browser of all account-related data by either quitting Tor Browser or by clicking the "New Identity" button. [21,44]. Awareness of these issues may also help participants form accurate perceptions of response cost [42].…”

Section: What If I Accidentally Log Into An Account Using Tor Browser?mentioning

confidence: 99%

“…Some individuals who could benefit from Tor Browser's protections may not be using it due to misconceptions, behavioral biases, or mere lack of awareness [67]. Furthermore, usability challenges associated with Tor Browser may also inhibit adoption [21,83]. In either case, nudging interventions targeting those different hurdles may help end-users adopt Tor Browser.…”

Section: Introductionmentioning

confidence: 99%

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Increasing Adoption of Tor Browser Using Informational and Planning Nudges

Story

Smullen

Chen

et al. 2022

Proceedings on Privacy Enhancing Technologies

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Browsing privacy tools can help people protect their digital privacy. However, tools which provide the strongest protections—such as Tor Browser—have struggled to achieve widespread adoption. This may be due to usability challenges, misconceptions, behavioral biases, or mere lack of awareness. In this study, we test the effectiveness of nudging interventions that encourage the adoption of Tor Browser. First, we test an informational nudge based on protection motivation theory (PMT), designed to raise awareness of Tor Browser and help participants form accurate perceptions of it. Next, we add an action planning implementation intention, designed to help participants identify opportunities for using Tor Browser. Finally, we add a coping planning implementation intention, designed to help participants overcome challenges to using Tor Browser, such as extreme website slowness. We test these nudges in a longitudinal field experiment with 537 participants. We find that our PMT-based intervention increased use of Tor Browser in both the short- and long-term. Our coping planning nudge also increased use of Tor Browser, but only in the week following our intervention. We did not find statistically significant evidence of our action planning nudge increasing use of Tor Browser. Our study contributes to a greater understanding of factors influencing the adoption of Tor Browser, and how nudges might be used to encourage the adoption of Tor Browser and similar privacy enhancing technologies.

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Section: What Challenges Do Peoplesupporting

confidence: 68%

Section: Web Browsing Privacymentioning

confidence: 99%

Section: Figmentioning

confidence: 99%

Section: What If I Accidentally Log Into An Account Using Tor Browser?mentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

See 3 more Smart Citations

Increasing Adoption of Tor Browser Using Informational and Planning Nudges

Story

Smullen

Chen

et al. 2022

Proceedings on Privacy Enhancing Technologies

View full text Add to dashboard Cite

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What Makes a Technology Privacy Enhancing? Laypersons’ and Experts’ Descriptions, Uses, and Perceptions of Privacy Enhancing Technologies

Elmimouni¹,

Shusas

Skeba

et al. 2023

Lecture Notes in Computer Science

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Empirical Research Methods in Usable Privacy and Security

Distler

Fassl

Habib

et al. 2023

Human Factors in Privacy Research

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A variety of methods and techniques are used in usable privacy and security (UPS) to study users’ experiences and behaviors. When applying empirical methods, researchers in UPS face specific challenges, for instance, to represent risk to research participants. This chapter provides an overview of the empirical research methods used in UPS and highlights associated opportunities and challenges. This chapter also draws attention to important ethical considerations in UPS research with human participants and highlights possible biases in study design.

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Peeling the Onion's User Experience Layer

Cited by 10 publications

References 26 publications

Increasing Adoption of Tor Browser Using Informational and Planning Nudges

Increasing Adoption of Tor Browser Using Informational and Planning Nudges

What Makes a Technology Privacy Enhancing? Laypersons’ and Experts’ Descriptions, Uses, and Perceptions of Privacy Enhancing Technologies

Empirical Research Methods in Usable Privacy and Security

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