Peer support by interprofessional health care providers in aftermath of patient safety incidents: A cross‐sectional study

Vanhaecht, Kris; Zeeman, Gerda G.; Schouten, Loes; Bruyneel, Luk; Coeckelberghs, Ellen; Panella, Massimiliano; Seys, Deborah

doi:10.1111/jonm.13345

Cited by 9 publications

(5 citation statements)

References 21 publications

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“…The Joint Commission as an independent, non-profit organization that accredits US health programs and organizations [31], recommends healthcare institutions establish structured peer support programs (PSP), emphasizing proactive peer support [32]. Healthcare workers seem to mostly rely on persons they are close with, and to a much lesser extend seek professional help [33]. Peer support is identified as the most desired form of support by second victims [2,7,25,[34][35][36], with evaluations of program effectiveness in various studies [34,35,37].…”

Section: Introductionmentioning

confidence: 99%

Economic Value of Peer Support Program in German Hospitals

Roesner,

Neusius,

Strametz

et al. 2024

Int J Public Health

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ObjectivesAcknowledging peer support as the cornerstone in mitigating the psychosocial burden arising from the second victim phenomenon, this study assesses the economic benefits of a Peer Support Program (PSP), compared to data of the Resilience In Stressful Events (RISE) program in the US, within the acute inpatient care sector in Germany.MethodsEmploying a Markov model, this economic evaluation analyzes the cost benefits, including sick day and dropout costs, over a 1-year period, comparing scenarios with and without the Peer Support Program from a hospital perspective. The costs were calculated as an example based on a hospital with 1,000 employees. The estimations are considered conservative.ResultsThe anticipated outcomes demonstrate an average cost saving of €6,672 per healthcare worker participating in the Peer Support Program, leading to an annual budgetary impact of approximately €6,67 Mio. for the studied hospital.ConclusionThe integration of a PSP proves economically advantageous for German hospitals, not only preserving financial resources but also reducing absenteeism, and mitigating turnover, thereby enhancing overall patient care.

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Section: Introductionmentioning

confidence: 99%

Economic Value of Peer Support Program in German Hospitals

Roesner,

Neusius,

Strametz

et al. 2024

Int J Public Health

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“…SV is de ned as a healthcare professional (HCP) involved in an adverse patient event, medical error, or a patient-related injury who feel wounded by the event. The SVs suffering can present as a wide range and degree of emotional and behavioural responses affecting their professional and/or personal life (2,3,4,5). How the terms second victim and second victim syndrome are utilized differs in the literature.…”

Section: Introductionmentioning

confidence: 99%

“…How the terms second victim and second victim syndrome are utilized differs in the literature. Some de nitions incorporate the involvement in an event, the response to the event and the impact of the response into the second victim term, whereas others specify the impact of the response (the suffering) as second victim syndrome (2,3,4,5,6,7,8). Both terms will be applied in this study, with second victim referring to the involvement and response to an event and second victim syndrome referring to the impact of the response.…”

Section: Introductionmentioning

confidence: 99%

Medical students’ experiences, perceptions, and management of second victim: An interview study

Krogh

Mielke-Christensen

Madsen

et al. 2023

Preprint

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Background The term second victim describes a healthcare professional who has been involved in an adverse event and feels wounded by the event. The effects of this experience differ. It can present as second victim syndrome, describing a wide range and degree of emotional and behavioural responses. Studies show that medical students can also experience second victim. The aim of this study was to elucidate medical students’ experiences, perceptions, and management of second victim and second victim syndrome and to describe possible learning needs around these issues.Methods Thirteen medical students and two recent medical graduates participated in semi-structured focus group interviews. The interviews lasted 1.5-2 hours and were audiotaped, transcribed, and analysed using Braun and Clarke’s thematic analysis.Results Five main themes were identified: contributing factors; current coping strategies; perception of own requirements and learning needs; implicit learning needs; wishes for the future healthcare system. Students’ behavioural and emotional response to dilemmas were affected by stakeholders and practices embedded in the healthcare system. Students described patient-injury and unexpected events as triggers for second victim, but also harmful interactions with individuals and feelings of self-blame. Students’ coping centred around their network, formal offers, and separation of personal- and work-life. Students sought a clear definition of second victim and a desire for role-models. Students emphasized the importance of the healthcare organisation understanding students’ needs and providing them relevant support. Implicit learning needs included how to handle feeling like a burden, managing waiting time after patient complaints, and learning how to help second victims recover.Conclusion Students experience second victim as described in the literature. Students’ emotional responses were caused by classical triggers, but also triggers in the educational environment: harmful interactions and self-blame. We must aim to prepare students for adverse events and emotional responses and potential learning needs to achieve this have been identified. The health organisation and healthcare professionals must support students’ mental well-being and contribute to ideal conditions for their professional development and management of second victim.

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“…SV is defined as a healthcare professional (HCP) involved in an adverse patient event, medical error, or a patient-related injury who feels wounded by the event. The SVs suffering can present as a wide range and degree of emotional and behavioural responses affecting their professional and/or personal life [2][3][4][5]. How the terms second victim and second victim syndrome are utilized differs in the literature.…”

Section: Introductionmentioning

confidence: 99%

“…How the terms second victim and second victim syndrome are utilized differs in the literature. Some definitions incorporate the involvement in an event, the response to the event and the impact of the response into the second victim term, whereas others specify the impact of the response (the suffering) as second victim syndrome [2][3][4][5][6][7][8]. Both terms will be applied in this study, with second victim referring to the involvement and response to an event and second victim syndrome referring to the impact of the response.…”

Section: Introductionmentioning

confidence: 99%

Medical students’ experiences, perceptions, and management of second victim: an interview study

Krogh,

Mielke-Christensen,

Madsen

et al. 2023

BMC Med Educ

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Background The term second victim describes a healthcare professional who has been involved in an adverse event and feels wounded by the event. The effects of this experience differ. It can present as second victim syndrome, describing a wide range and degree of emotional and behavioural responses. Studies show that medical students can also experience second victim. The aim of this study was to elucidate medical students’ experiences, perceptions, and management of second victim and second victim syndrome and to describe possible learning needs around these issues. Methods Thirteen medical students and two recent medical graduates participated in semi-structured focus group interviews. The interviews lasted 1.5–2 h and were audiotaped, transcribed, and analysed using Braun and Clarke’s six-step approach for thematic analysis. Results Four main themes were identified: contributing factors; current coping strategies; perception of own requirements and learning needs; wishes for the future healthcare system. Students’ behavioural and emotional response to dilemmas were affected by stakeholders and practices embedded in the healthcare system. Students described patient-injury and unexpected events as triggers for second victim, but also harmful interactions with individuals and feelings of self-blame. Students’ coping centred around their network, formal offers, and separation of personal- and work-life. Students sought a clear definition of second victim and a desire for role-models. Students' wished to learn how to handle feeling like a burden to others, managing waiting time after patient complaints, and learning how to help second victims recover. Students emphasized the importance of the healthcare organisation understanding students’ needs and providing them relevant support. Conclusion Students experience second victim as described in the literature. Students’ emotional responses were caused by classical second victim triggers, but also other triggers in the educational environment: harmful interactions and self-blame. Although some triggers differ from the second victim definition, these different triggers should be considered equally serious and acknowledged. We must aim to prepare students for future adverse events and emotional responses. The health organisation and healthcare professionals must support students’ mental well-being and contribute to ideal conditions for students' professional development and management of second victim as future physicians.

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Peer support by interprofessional health care providers in aftermath of patient safety incidents: A cross‐sectional study

Cited by 9 publications

References 21 publications

Economic Value of Peer Support Program in German Hospitals

Economic Value of Peer Support Program in German Hospitals

Medical students’ experiences, perceptions, and management of second victim: An interview study

Medical students’ experiences, perceptions, and management of second victim: an interview study

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