Pelatihan Komunikasi Efektif dalam meningkatkan Pelayanan Prima di Instansi Pemerintahan Provinsi Jawa Barat

Ramadhana, Maulana Rezi; Sudrajat, Ratih Hasanah

doi:10.31849/dinamisia.v4i4.4099

Cited by 5 publications

(6 citation statements)

References 3 publications

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“…Hal ini juga terjadi dalam metode pelatihan lain, misalnya, pelatihan komunikasi efektif pada instansi pemerintah. Pelatihan difokuskan pada efektivitas pelayanan prima pada masyarakat (Ramadhana & Sudrajat, 2020). Adanya signifikasi yang positif terhadap hasil antara sebelum dan sesudah pelatihan.…”

Section: Komunikasi Dalam Pelaksanaan Dan Pengawasanunclassified

Pelatihan Manajemen Komunikasi pada Badan Permusyawaratan Desa (BPD) dalam Meningkatkan Pemberdayaan Masyarakat

Dwinarko

Widodo

Mujab

2021

JPM

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Purpose: The ability in planning communication, organizing messages, implementing and supervising members of the Village Community Empowerment Agency (BPD) is needed so that they are able to build synergies with the community and village heads for village development in Subang Regency. Method: To improve this ability, communication management training activities were carried out. The method was carried out through lectures and discussions. Results: The results obtained were an increase in positive understanding related to communication management carried out in community empowerment and the satisfaction with the material presented. This is indicated by 92.3%, that the material presented provides benefits and new understanding in community empowerment. Conclusions: Through this training activity, members of the Village Community Empowerment Agency (BPD) are able to improve their abilities in planning communication and organizing messages in carrying out their duties as BPD members in the implementation and supervision of village development.

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Section: Komunikasi Dalam Pelaksanaan Dan Pengawasanunclassified

Pelatihan Manajemen Komunikasi pada Badan Permusyawaratan Desa (BPD) dalam Meningkatkan Pemberdayaan Masyarakat

Dwinarko

Widodo

Mujab

2021

JPM

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“…Makin paham, senang, adanya perubahan sikap, hubungan yang lebih baik dan makin dapat memengaruhi maka makin efektif komunikasi tersebut [2]. Layanan prima di era digital saat ini ini memang seringkali dihubungkan dengan penggunaan digitalisasi sebagai transmisi informasi kepada dan oleh orang lain, selain proses kerja lebih lincah (gesit) dan realtime, melalui sistem digital juga dinilai lebih konsisten dalam pertunjukan kualitas layanan dibandingkan layanan tradisional biasanya [3].…”

Section: Pendahuluanunclassified

“…Sedangkan mengutip Cultip et al dalam [3] dengan menerapkan Seven Communication (7C) yang meliputi kelengkapan (lengkap/komplit), konkret (konkret), kesopanan (sopan), ketepatan (ketepatan), kejelasan (jelas), pertimbangan (penuh pertimbangan) dan keringkasan (ringkas/padat) komunikasi akan bisa berlangsung secara efektif. Komunikasi yang baik antara berbagai profesi kesehatan merupakan hal yang penting dalam memberikan pelayanan kesehatan secara komprehensif, efektif dan efisien [9].…”

Section: Pendahuluanunclassified

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Pelatihan Komunikasi Efektif Pada Karyawan Rsu Anna Medika

Daniyanti,

Moeljono,

Maduratna

et al. 2024

abdimas

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The hospital is an organizer service health in a way plenary. Communication become a very important thing in the giving process of service health. Interaction between officers at home become a basic thing for everyone to do services provided to patient can done optimally. Communication effectively not only between officers with patients but also between officers at home sick. Communication effectively at home sick will minimize doubt in the patient regarding a series of treatment processes so that the patient will obey what is informed or recommended by the officer of health and so on no direct can increase the quality of home service. The purpose of the activity devotion public is to give importance to understanding officer health-related communication effective in giving service health good communication officer to patients between officer health at home sick. Activity training there are several suite activities among them offering material communication effective SBAR method and 7C formula, administration evaluation consisting of the pre-test and post-test, and roleplay for each case. Results of activities training enhanced understanding by participants related to communication effective besides That activity this is also a reminder return about material communication effective ever obtained moment lectures. There is an enhancement in the average pre-test score is 5.12 and the average post-test score is 9.06 on the SBAR method and there are increase in understanding of communication effective use 7C formula (pretest mean score of 5.25 and post-test mean score of 9.25).

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“…Excellent service requires competent and qualified care to create a safe environment, support children's growth and development, and maintain positive relationships. According to Ramadhana and Sudrajat (2020) in their research, the results of communication training showed a significant increase in scores before and after training and received a positive response. This growth is expected to improve the quality of excellent service.…”

Section: Introductionmentioning

confidence: 98%

Effective Human Resource Management Strategy: Improving Excellent Service for Competitive Advantage

Lailatul Fitriyah,

Sholihah

2023

managere

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This research aims to determine the role of human resource management in improving excellent service at TPA Arrahmah Probolinggo. This type of research uses descriptive qualitative analysis research. Case study at TPA Arrahmah Problinggo using data collection techniques through observation, interviews and documentation. The research results show that improving excellent service through human resource management at TPA Arrahmah includes, firstly, human resource planning carried out by the Islamic boarding school education bureau by analyzing report data from the school principal. Second, recruitment of human resources is carried out using steps including determining the requirements for teaching staff and determining sources and recruitment methods. Third, human resource selection includes receiving application letters, selection interviews, and application decisions. Fourth, the training and development of human resources include child handling training, which includes knowledge of child psychology and BimTech for preparing PTK and encouraging those completing their studies. Fifth, human resource assessments are carried out informally regarding personal achievements at work. Informal assessments are continuously carried out by the principal regarding the performance of his subordinates objectively, which includes skills, discipline, behaviour, work results and levels of absenteeism.

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Pelatihan Komunikasi Efektif dalam meningkatkan Pelayanan Prima di Instansi Pemerintahan Provinsi Jawa Barat

Cited by 5 publications

References 3 publications

Pelatihan Manajemen Komunikasi pada Badan Permusyawaratan Desa (BPD) dalam Meningkatkan Pemberdayaan Masyarakat

Pelatihan Manajemen Komunikasi pada Badan Permusyawaratan Desa (BPD) dalam Meningkatkan Pemberdayaan Masyarakat

Pelatihan Komunikasi Efektif Pada Karyawan Rsu Anna Medika

Effective Human Resource Management Strategy: Improving Excellent Service for Competitive Advantage

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