Pembuatan Portal Informasi Web Sebagai Terobosan Terbaru Untuk Layanan Referensi

Nugroho, Prasetyo Adi

doi:10.20473/jpua.v8i2.2018.87-90

Cited by 1 publication

(2 citation statements)

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“…The online reference service, in the form of a web portal, gives users unrestricted, widespread, and growing access to the library. In addition, the main advantage of online reference services is that users can find relevant sources of information far more effectively and efficiently by utilizing keywords that match the information they need (Nugroho, 2018). Moreover, digital reference collections on web portals are easier to keep up-to-date.…”

Section: Introductionmentioning

confidence: 99%

“…Librarians can provide consulting services online, without face-toface, either through direct message services (chat) or email. This is important, considering that the referral transactions mentioned earlier are essential to the Reference service user' satisfaction at the Animal Husbandry Faculty Library, Universitas Padjadjaran referral service (Nugroho, 2018). Thus, librarians can reach users who cannot attend the library in person due to distance and time.…”

Section: Introductionmentioning

confidence: 99%

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Reference service user’ satisfaction at the Animal Husbandry Faculty Library, Universitas Padjadjaran

Hermansyah

Mayasari²,

Winingsih³

et al. 2022

J. Kaji. Inf. Perpust.

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Reference services satisfaction assessment in libraries are one of the factors that determine the satisfaction of library users. Therefore, periodic improvement and development of reference services is required. This study was aimed to determine the extent of user satisfaction with reference services that have been implemented in the Library of the Faculty of Animal Husbandry, Universitas Padjadjaran. This study employed a quantitative descriptive approach based on survey to 132 respondents representing each academic year. The survey data were analyzed descriptively and presented in graphs. The questions in the survey cover four topics, namely the ease of borrowing and returning procedures, staff performance, reference information access, and library facilities. The results showed that respondents answered satisfied with a consistent level across the topics measured above. Even so, improvements are needed, especially in the aspect of library facilities, which are marked by responses with low scores. Service improvement in these four aspects can generally be focused on changing the paradigm from "library-centered" to "user-centered" by accommodating the expectations and desires of most users. In addition, after conducting training on access to reference collections, respondents answered that the training was considered very useful and was expected to be carried out periodically. In conclusion, users are satisfied with the reference service at the Faculty of Animal Husbandry Library, Universitas Padjadjaran. In addition, the training program on access to library collections has been successfully implemented and felt very useful by respondents and can be categorized as a service improvement activity.

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Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%