Abstract:Gen Z is a group of people who are more inclined towards virtual communication. This inclination has been influenced by their dependency on the smart phone and social media that results in internet addiction. Without realising it, their interpersonal communication skills are affected which among others is active listening (AL). Gen Z was found to have difficulty practicing an effective listening process when interacting with others face-to-face as the focus was more directed towards the device. To overcome thi… Show more
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