The number of elderly continues to increase in line with advances in the health sector accompanied by an increase in life expectancy and a decrease in mortality. Various problems in the life of the elderly in Indonesia, such as health problems, social welfare and the absence of adequate income. This causes many families to no longer respect the elderly as parents and treat them harshly, both physically and verbally, in the form of using harsh language, curses and curses on the elderly. This study uses a qualitative method with a phenomenological approach, to explore family experiences communicating with the elderly at home in the Work Area of the Puskesmas Pemenang, North Lombok. The results showed that families have good experiences when communicating with the elderly, for elderly families are parents who are role models, the family always supports the elderly to communicate and interact with family members at home, regardless of the various obstacles and challenges