Pengaruh Biaya, Angsuran dan Kualitas Pelayanan Terhadap Kepuasan Nasabah Pembiayaan BMT di Kabupaten Kudus

Rokhman, Wahibur

doi:10.21043/iqtishadia.v9i2.1734

Cited by 4 publications

(5 citation statements)

References 2 publications

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“…This proves that the average customer experiences a high level of satisfaction with the services provided, the amount of insurance costs, and the amount of installments set by Bank SUMUT Syariah Padangsidimpuan. The results of this study are contrary to research conducted by Rokhman (2016) that installments and service quality have a significant positive influence on financing customer satisfaction. While the cost of insurance does not affect the satisfaction of financing customers.…”

Section: The Effect Of Service Quality Insurance Costs and Installmen...contrasting

confidence: 99%

“…Based on the results of data analysis and problems in the field, this research is different from the results of research conducted by (Aziz, 2018) because in the research installments have a significant and positive influence on customer satisfaction. In addition, the results of this study are contrary and not in line with the results of research conducted by Rokhman (2016). This research was conducted at one of the financing institutions, namely BMT in Kudus Regency.…”

Section: The Effect Of Large Installments (X3) On Customer Satisfacti...contrasting

confidence: 93%

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The Effect of Service Quality, Insurance Costs, and Installment Size on Customer Satisfaction Multi-Purpose Financing: Case Study at Bank Sumut Syariah Padangsidimpuan

Afriani,

Syahriza,

Harianto

2024

JLS

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This research aims to analyze the influence of service quality on customer satisfaction, the influence of insurance costs on customer satisfaction and the size of installments on customer satisfaction for multi-purpose financing at the Sumut Syariah Bank, Padangsidimpuan Branch. This research uses primary data by distributing questionnaires to multi-purpose financing customers. The population of this research is all multi-purpose financing customers with a total of 862 people. The sample used in this research was 90 respondents. The validity test uses the Pearson Product Moment correlation test, while the reliability test uses Cronbach alpha. Classic assumption tests include normality tests, multicollinearity tests, heteroscedasticity tests and autocorrelation tests. Hypothesis testing in this study used multiple linear regression analysis. The research results state that service quality and insurance costs partially have a positive and significant effect on customer satisfaction. This means that the higher the quality of service provided will increase customer satisfaction, and the suitability of the insurance costs provided with the benefits obtained by the customer will provide a level of customer satisfaction. Meanwhile, the installment amount does not have a significant effect on customer satisfaction, this is because previously the installment amount had been analyzed using scoring analysis which had an influence on the installment amount.

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Section: The Effect Of Service Quality Insurance Costs and Installmen...contrasting

confidence: 99%

Section: The Effect Of Large Installments (X3) On Customer Satisfacti...contrasting

confidence: 93%

The Effect of Service Quality, Insurance Costs, and Installment Size on Customer Satisfaction Multi-Purpose Financing: Case Study at Bank Sumut Syariah Padangsidimpuan

Afriani,

Syahriza,

Harianto

2024

JLS

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“…Kualitas layanan juga didefinisikan sebagai sejauh mana situs web dapat menyediakan fasilitas untuk belanja, pembelian, dan pengiriman produk serta layanan secara efektif dan efisien (Siagian, 2018). Menurut Rokhman (2016), ada beberapa faktor kunci yang dapat diterapkan untuk memberikan kualitas pelayanan yang baik. Menurut Kotler dan Keller (2016), menyatakan bahwa ada lima dimensi e-service quality yaitu adalah Reliability, Tangibles, Responsiveness, Assurance, dan Emphaty.…”

Section: Service Qualityunclassified

Pengaruh Service Quality, Brand Trust dan Customer Satisfaction terhadap Loyalty pada Pengguna Jasa Pembayaran Online

Oktavian,

Suhud,

Febrilia

2023

JBMK

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ABSTRACT The purpose of this study is to test whether brand reputation and transaction safety have a positive effect on brand trust. And to test service quality, brand trust, and customer satisfaction have a positive effect on customer loyalty for users of Lazada online shop pay later services. The data collection method used a survey method with the instrument in the form of a questionnaire. The object of this research is 240 respondents who have used the Lazada application service. Technical data analysis using SEM to process and analyse research data. The results of the study show that: 1) service quality has a positive effect on customer loyalty; 2) customer satisfaction has a positive effect on customer loyalty. 3) brand reputation has a positive effect on brand trust; 4) transaction safety has a positive effect on brand trust; 5) brand trust has a positive effect on customer loyalty. Keywords: Brand Reputation, Transaction Safety, Service Quality, Brand Trust, Customer Satisfaction, Customer Loyalty. ABSTRAK Tujuan dari penelitian ini adalah untuk menguji apakah brand reputation dan transaction safety berpengaruh positif terhadap brand trust. Dan untuk menguji service quality, brand trust dan customer satisfaction berpengaruh positif terhadap customer loyalty bagi pengguna jasa pay later online shop Lazada. Metode pengumpulan data menggunakan metode survey dengan instrument berupa kuesioner. Objek penelitian ini adalah 240 responden yang sudah menggunakan layanan aplikasi Lazada. Teknis analisis data menggunakan SEM untuk mengolah dan menganalisis data hasil penelitian. Hasil penelitian menunjukan bahwa : 1) service quality berpengaruh positif terhadap customer loyalty; 2) customer satisfaction berpengaruh positif terhadap customer loyalty. 3) brand reputation berpengaruh positif terhadap brand trust; 4) transaction safety berpengaruh positif terhadap brand trust; 5) brand trust berpengaruh positif terhadap customer loyalty.. Kata kunci: Brand Reputation, Transaction Safety, Service Quality, Brand Trust, Customer Satisfaction, Customer Loyalty

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“…Selain tabungan dan pembiayaan, KSPPS juga memberi fasilitas pengumpulan dana zakat, infak, sedekah, dan wakaf untuk disalurkan kepada mustahiq (orang yang berhak menerima dana zakat). Letak KSPPS yang berada di tengah-tengah atau dekat pasar merupakan bentuk upaya KSPPS agar dekat dengan konsumen sehingga memudahkan konsumen bertransaksi (Rokhman 2016).…”

Section: Pendahuluanunclassified

Faktor Dominan Yang Memengaruhi Keputusan Nasabah Untuk Menabung Di Bank Syariah, Bprs, Dan KSPPS

Wiliasih

Shadrina

2017

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Tujuan penelitian ini adalah mengetahui faktor dominan yang memengaruhi keputusan nasabah untuk menabung pada Bank Syariah, BPRS, maupun KSPPS. Penelitian ini dilakukan sejak bulan Maret hingga Mei 2017 di Bank Syariah Mandiri KCP Dramaga, BPRS Amanah Ummah, dan KSPPS Tadbiirul Ummah. Metode yang digunakan adalah analisis faktor. Hasil analisis data menunjukkan bahwa faktor dominan yang memengaruhi keputusan nasabah untuk menabung pada Bank Syariah adalah faktor pelayanan, adapun pada BPRS adalah faktor kesesuaian dengan prinsip syariah, dan pada KSPPS berupa faktor kredibilitas lembaga.

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Pengaruh Biaya, Angsuran dan Kualitas Pelayanan Terhadap Kepuasan Nasabah Pembiayaan BMT di Kabupaten Kudus

Abstract: Abstrak Penelitian ini bertujuan untuk menguji pengaruh biaya pinjaman (cost of loan), angsuran pinjaman (loan repayment)

Cited by 4 publications

References 2 publications

The Effect of Service Quality, Insurance Costs, and Installment Size on Customer Satisfaction Multi-Purpose Financing: Case Study at Bank Sumut Syariah Padangsidimpuan

The Effect of Service Quality, Insurance Costs, and Installment Size on Customer Satisfaction Multi-Purpose Financing: Case Study at Bank Sumut Syariah Padangsidimpuan

Pengaruh Service Quality, Brand Trust dan Customer Satisfaction terhadap Loyalty pada Pengguna Jasa Pembayaran Online

Faktor Dominan Yang Memengaruhi Keputusan Nasabah Untuk Menabung Di Bank Syariah, Bprs, Dan KSPPS

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