Pengaruh Biaya, Angsuran Dan Kualitas Pelayanan Terhadap Kepuasan Nasabah Pembiayaan BMT at-Taqwa Muhammadiyah Cabang Siteba Padang

Abstract

BMT is a micro finance institution that serves as an intermediary institution by collecting excess public funds to be channeled to communities in need of funds. Funds are made through savings made by pick up the ball, which is to take directly to the place of business customers regularly daily, weekly, and yearly. In this research, the research describes several variables that affect customer satisfaction that is cost, installment, service quality. Cost, installment, service quality is called with independent variable and customer satisfaction is called by bound variable. Through the research results obtained by researchers, the researchers draw the conclusion that through the F test explain the independent variables affect simultaneously to customer satisfaction because the sig value <0,05. While for independent variables tested individually through T test explain all independent variables significantly affect customer satisfaction by looking at the value of sig 0.000 <0,05, 0.000 <0,05 sig installment and sig value of service quality 0,001 <0,005.