Pengaruh High Performance Work System Terhadap Kinerja Melalui Resiliensi pada Karyawan Bank

Abstract

This article aims to study the effect of the High-Performance Work System (HPWS) on employee performance through employee resilience to employees of Bank BTN in Surabaya city. This study uses a type of causality research that uses a quantitative approach. The sampling technique used disproportionate stratified random sampling. Respondents are 57 employees of Bank BTN in Surabaya. The statistical analysis in this study used the Structural Equation Model (SEM) by using the SmartPLS 3.0 software for data processing assistance. The results show that HPWS had no effect on employee performance. HPWS has a positive and significant effect on employee resilience. Employee resilience has a positive and significant effect on employee performance, and HPWS has a positive and significant impact on employee performance through employee resilience.

Strategies to Enhance The Resilience And Service Performance of Frontline Employees of PT Bank XYZ Makassar Regional Office

“…Employees must be resilient in the event of a pandemic. Employee resilience has positively and significantly affected the performance of banking employees in Surabaya (Paramananda and Kistyanto, 2021). The literature study findings show that the performance of frontline employees is influenced by the implementation of the high-performance work system (HPWS).…”