“…The expectations of these consumers are based on word of mouth information, personal needs, past experiences, and external communication because they have made previous product purchases. This is in accordance with the research results of Fauzan, et al (2015), Taufik (2015), Pahruddin and Yuniati (2016), Ayuniah (2017), Rahmawati, et al (2017), Warahma andMudiantono (2017), Fikri andMulazid (2018) , Setiawan and Rabuani (2019) and Welsa and Khoironi (2019) which stated that service quality had an effect on purchasing decisions. Based on this description, the following hypotheses can be made: H3: Service quality has a positive effect on purchase decision…”