Pengaruh Kualitas Layanan Terhadap Tingkat Kepuasan Masyarakat Pada Kantor Imigrasi Bengkalis

Abstract

This research aims to determine the immigration office services providing services to the community and how much influence the quality of immigration office services on the level of community satisfaction. This research uses a descriptive quantitative method. The population in this research amounted to 21613 people. While sampling uses the Slovin formula with convenience sampling technique so that a sample of 100 people is obtained. Data collection techniques used were observation, interviews, documentation, questionnaires and literature studies. The results of this research are that the service at the Bengkalis Immigration Office has been well fulfilled based on the determination of the central government. Then the service quality of Bengkalis Immigration Office has a significant effect on the level of community satisfaction with a percentage of influence of 68.6% and the remaining 31.4% is influenced by other variables.

Investasi dan Inflasi Sebagai Instrumen Pertumbuhan Ekonomi di Indonesia dalam Perspektif Ekonomi Islam

“…Sistem Islam memiliki latar belakang pemikiran yang berbeda tentang ekonomi, sehingga jalur pengembangan ekonominya pun berbeda dari Kapitalisme. Sistem Ekonomi Islam menfokuskan pada manusia dan pemenuhan kebutuhannya, bukan pertumbuhan ekonomi itu sendiri (Junery, 2012).…”

“…Dasar pemikiran yang membentuk sistem ekonomi Islam melahirkan kebijakan dan peraturan yang diarahkan untuk mencapai fokus tersebut. Islam menaruh perhatian khusus untuk memenuhi kebutuhan manusia sebagaimana yang diterangkan dalam hadits sebelumnya, ketimbang pada penambahan angka GDP saja (Junery, 2012).…”