Pengaruh Kualitas Pelayanan Dan Kualitas Produk Terhadap Kinerja Perusahaan Di Larissa Aesthetic Center Denpasar

Vidananda, Ni Ketut Pega; Setiawan, Putu Yudi

doi:10.24843/ejmunud.2021.v10.i04.p02

Cited by 2 publications

(3 citation statements)

References 12 publications

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“…The results of this research support the results of previous research conducted by and which stated that product quality has a positive and significant effect on company performance (Vidananda & Setiawan, 2021;Primadhita, Budiningsih, Wicaksana, & Melani, 2023;Azkiya et al, 2022 ;Fauzi, 2019) .…”

Section: The Influence Of Product Quality On Company Performance At T...supporting

confidence: 88%

“…Research conducted by researchers states that product quality has a positive and significant influence on company performance (Azkiya, Tanjung, & Gustiawati, 2022;Putri & Setyawan, 2024;Fauzi, 2019) , while different things are stated in the results of other research where product quality does not have a significant effect on company performance (Vidananda & Setiawan, 2021;Mentang, Ogi, & Samadi, 2021;Permatasari & Djawoto, 2018) .…”

Section: Introductionmentioning

confidence: 99%

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The Influence of Service Quality and Product Quality on The Royal Pita Maha Company Performance

Sri Arimas Dewi,

Purnawati

2024

Jurnal Sosains

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Background: Company performance is a result of operational activities in using the company's resources. The successful contribution of employees will have an impact on the level of customer satisfaction, where satisfied customers will minimize the level of complaints and retention levels and play a role in assessing company performance as evaluation material for company management. Purpose: The purpose of this research is to determine the influence of service quality and product quality on company performance at The Royal Pita Maha. Method: This research is a type of associative research with a quantitative approach. The data collection method was carried out by direct observation, interviews and distributing questionnaires to 160 respondents, namely employees of The Royal Pita Maha who were selected using a non-probability sampling method with a quota sampling technique. The research instrument was tested using validity and reliability tests, then data analysis was carried out using multiple linear regression using SPSS. Results: The research results show that service quality has a positive and significant effect on company performance, as well as product quality has a positive and significant effect on company performance. Conclusion Based on the research results, it is hoped that company management can pay more attention to the company's operational activities through employee contributions in providing services so as to create a sense of security and comfort for customers and pay attention to the ingredients of the products provided so that they remain safe and last a long time so that the company's performance assessment can be even better.

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Section: The Influence Of Product Quality On Company Performance At T...supporting

confidence: 88%

Section: Introductionmentioning

confidence: 99%

The Influence of Service Quality and Product Quality on The Royal Pita Maha Company Performance

Sri Arimas Dewi,

Purnawati

2024

Jurnal Sosains

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“…Kualitas pelayanan akan berpengaruh besar terhadap kepuasan konsumen dan berdampak positif pada usaha restoran, disamping makanan yang disajikan sesuai dengan selera konsumen agar konsumen melakukan pembelian ulang, apabila menu makanan dan pelayanan yang diberikan tidak sesuai dengan yang diharapkan maka konsumen akan mengalihkan pembeliannya pada produk sejenis lainnya (Vidananda & Setiawan, 2021). Makanan yang lezat dan minuman yang nikmat juga bukan merupakan jaminan atas kepuasan pelanggan tanpa didukung oleh kualitas layanan yang prima.…”

Section: Pendahuluanunclassified

Analisis kepuasan pelanggan terhadap kualitas pelayanan pada Nasi Uduk Djeng Nara di Bangkinang Kota dengan menggunakan metode Importance Performance Analysis (IPA)

Lidiawati,

Putri,

Wahyuni

2022

JRMI

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Penelitian ini bertujuan untuk mengetahui tingkat kepuasan pelanggan terhadap kualitas pelayanan pada nasi uduk djeng nara di bangkinang kota menggunakan metode Importance-Performance Analysis (IPA). Importance-Performance Analysis (IPA) merupakan analisis tingkat kesesuaian harapan pelanggan dengan kinerja atau kenyataan yang diterima oleh pelanggan. Populasi dalam penelitian ini adalah pelanggan yang makan di nasi uduk djeng nara bangkinang kota dengan menggunakan teknik unknow populations. Dari hasil penghitungan unknow population diperoleh sebanyak 97 sampel. Berdasarkan hasil penelitian menunjukkan bahwa secara secara keseluruhan pelanggan merasa puas dengan kualitas pelayanan yang diberikan oleh Nasi Uduk Djeng Nara di Bangkinang Kota yang dibuktikan dengan hasil olahan data yang menunjukkan item pernyataan lebih banyak masuk ke kuadran C yaitu sebanyak 13 (tiga belas) item.

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Pengaruh Kualitas Pelayanan Dan Kualitas Produk Terhadap Kinerja Perusahaan Di Larissa Aesthetic Center Denpasar

Cited by 2 publications

References 12 publications

The Influence of Service Quality and Product Quality on The Royal Pita Maha Company Performance

The Influence of Service Quality and Product Quality on The Royal Pita Maha Company Performance

Analisis kepuasan pelanggan terhadap kualitas pelayanan pada Nasi Uduk Djeng Nara di Bangkinang Kota dengan menggunakan metode Importance Performance Analysis (IPA)

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