Pengaruh Kualitas Pelayanan Publik Terhadap Kepuasan Masyarakat Di Kantor Kelurahan Marawi Kecamatan Tiroang Kabupaten Pinrang

Abstract

The purpose of this study was to determine the effect of Public Service Quality on Community Satisfaction in the Marawi Family Office, Tiroang District, Pinrang Regency. The population in conducting this study were people with male and female gender, amounting to 1,342 family cards from three environments, the sampling technique used was the Slovin formula with the results of 93 people, taken based on cluster techniques. The type of research used is descriptive quantitative research, data collection techniques used are observation techniques, questionnaires, interviews and documentation. Data analysis techniques are data selection, data clarification, data tabulation, data standardization using the SPSS 21 application. Based on the research taken from the results of the questionnaire data processing, the recapitulation of the Public Service Quality variable with a percentage of 64 % is included in the "Good" category, while the recapitulation of the Community Satisfaction variable is with a percentage of 63%.

Analisis Pengaruh Kualitas Pelayanan Dan Persepsi Harga Terhadap Minat Beli Ulang Pada Pengunjung Di the Bond’s Café Setelah Pandemi Covid-19

“…Definisi lainnya mengenai kualitas pelayanan menurut Ramita Sari M. & Lestari R. (2019) yakni "kualitas pelayanan menunjukkan seberapa jauh perbedaan antara realita dan ekspektasi pengunjung atas langganan yang mereka terima". Sedangkan menurut (Hasnih et al, 2016) mendefinisikan "Kualitas pelayanan (service quality) dapat diketahui dengan cara membandingkan persepsi para pengunjung atas pelayanan yang nyata-nyata mereka terima/peroleh dengan pelayanan yang sesungguhnya mereka harapkan/inginkan terhadap atribut-atribut pelayanan suatu perusahaan". Jika jasa yang diterima atau dirasakan (perceived service) sesuai dengan yang diharapkan, maka kualitas pelayanan dipersepsikan baik dan memuaskan, jika jasa yang diterima melampaui harapan pengunjung, maka kualitas pelayanan dipersepsikan sangat baik dan berkualitas.…”

Analysis of Public Satisfaction at the Bengkalis Regency Population and Civil Registration Office Riau Province Indonesia

“…The elements and nature of public services in the process of public service activities, some several factors or elements support the course of activities. These elements include: information systems, methods and procedures are supporting data for the smooth delivery of services to the community, these three things are one of the main indicators for providing excellent service to the community (Ismaniar Hasnih et al, 2016). Subsequently, there is personnel, especially with an emphasis on the behavior of the apparatus; Regional government apparatus as a workforce must work professionally, be able to accept criticism when wrong and be disciplined.…”