Pengaruh Kualitas Sistem, Kualitas Informasi, Kualitas Pelayanan pada Kepuasan Pengguna dan Dampaknya pada Manfaat Bersih (Penelitian terhadap Sistem Informasi Surveilans Penyakit Tidak Menular)

Abstract

Background: This study aims to examine the influence of system quality, information quality, and service quality of the Non-Communicable Disease Manager Program at Public Health of Palembang. This study will also investigate the effect on user satisfaction and its impact on net benefits for users of Non Communicable Disease Surveillance Information System. This study applies a modification of the information system success model from DeLone & McLeanMethods: The model is analyzed by modeling the Structural Equation Modeling (SEM) based on components or variants (component based) that are popular with Partial Least Square (PLS) using SmartPLS version 3.0. The results of this study are expected to be adopted as input and consideration in developing, and improving the performance of the Non Communicable Disease Surveillance Information System. The research design used in this study is quantitative research. Respondents in this study were 65 Manager Program of 41Public Health at Palembang who were actively working. The questionnaire was distributed directly by researchers on Januari 2020Result: The results showed that there was no effect between system quality quality on the user satisfaciton of this system. However, there was a positive and significant effect between information quality, and service quality on the user satisfaction of the system and between the user satisfaction of the system on net benefits.Conclusion : The implementation of this information system can be declared successful because there is a positive correlation between variables.

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