2021
DOI: 10.34149/jmbr.v18i2.287
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Pengaruh Kualitas Situs Web dan Karakteristik Konsumen terhadap Perilaku Pembelian Impulsif Konsumen pada Situs Web Tokopedia dengan Niat Pembelian sebagai Variabel Mediasi

Abstract: Penelitian ini bertujuan untuk meneliti pengaruh positif kualitas situs web dan karakteristik konsumen terhadap perilaku pembelian impulsif konsumen. Karakteristik konsumen yang diteliti dalam penelitian ini adalah excitement dan product knowledge, yang dimediasi oleh niat pembelian konsumen. Dalam beberapa tahun belakangan, jumlah pembelian daring telah meningkat, khususnya pada era pandemi yang mengharuskan masyarakat untuk tinggal di rumah. Tokopedia sebagai salah satu e-commerce terbesar di Indonesia, memi… Show more

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Cited by 3 publications
(3 citation statements)
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“…The study states that website quality does not have a positive and significant effect on impulsive buying behavior. According to (Utari & Wijayanti, 2021), web quality dimensions, such as ease of use, usefulness, and entertainment value, are considered hygiene factors, which are one of the two types of factors according to the two-factor theory. According to this theory, factors can be categorized into two types: motivational factors, which have a positive effect, and hygiene factors, which can have a negative effect.…”
Section: Discussionmentioning
confidence: 99%
“…The study states that website quality does not have a positive and significant effect on impulsive buying behavior. According to (Utari & Wijayanti, 2021), web quality dimensions, such as ease of use, usefulness, and entertainment value, are considered hygiene factors, which are one of the two types of factors according to the two-factor theory. According to this theory, factors can be categorized into two types: motivational factors, which have a positive effect, and hygiene factors, which can have a negative effect.…”
Section: Discussionmentioning
confidence: 99%
“…The study states that website quality does not positively and significantly affect impulsive buying behavior. According to (Utari & Wijayanti, 2021), web quality dimensions, such as ease of use, usefulness, and entertainment value, are considered hygiene factors, one of the two types of factors according to the twofactor theory. According to this theory, factors can be categorized into two types: motivational factors, which have a positive effect, and hygiene factors, which can have a negative effect.…”
Section: Discussionmentioning
confidence: 99%
“…The digital marketing environment cannot be separated from the role of the website (Utari & Wijayanti, 2021). Companies are required to provide a quality website so that customers are more interested in surfing on the company's platform.…”
Section: Introductionmentioning
confidence: 99%