Pengaruh Penerapan Aplikasi Chatbot Sebagai Media Informasi Online Terhadap Kepuasan Pengguna Layanan Kesehatan Primer Di Masa Pandemik Covid - 19

Abstract

Background: During the pandemic, people who visit health services are afraid of being exposed to the corona virus. The public prefers to use digital services as evidenced by the increase in the use of digital services in the health and education sectors by 41% and 38%. In Indonesia, the use of telemedicine has been urged for use during the pandemic period, but it has not been realized because of constraints on the time and facilities available, especially in primary health. One of the simpler and more efficient applications is the chatbot application. Chatterbot (also known as chatbot or bots) is a computer program designed to balance intellectuals with one or more humans, both audio and text. Purpose: This study aims to test the effectiveness of using the chatbot application as an online information facility on the satisfaction level of primary health users. Method : This study used a pre-experimental research design with a one shot case study approach. The population in this study were the users of Kota Timur Public Health Center in Gorontalo City. The number of samples taken was 60 people through purposive sampling method. Result : After using chatbot, it was found that most of the respondents showed satisfaction in the very high range or excellent with a proportion of 73.3% (44 respondents), the average usability score was 89.9 (> 70) which means that the level of usefulness of the application is at a very high range which indicates this application can be accepted or easy to use by the community. Conclusion; The chatbot application is very helpful for respondents in accessing health information and services during a pandemic and needs to be further developed for online media consultations on other types of health services.

Relation of Chatbot Usage Towards Customer Satisfaction Level in Indonesia

“…The results of research on the Use of Chatbots in Indonesia on the Level of Customer Satisfaction in the Digitalization Era assisted by Descriptive Research Methods, Literature Studies, and Field Studies can produce 2 Questionnaires that provide determining variables proving that adding chatbots to customer service in Indonesia is proven to improve the level of customer satisfaction, especially in terms of speed and relevance of response, which makes customer service in Indonesia more effective and efficient. This phrase is proven by the accumulated results of the variable determining the level of customer satisfaction contained in Questionnaire 1 (Respondents Who Have Interacted with Chatbot-Based Customer Service) showing an accumulated value of 4.0125, while the accumulated value of the variable determining the level of customer satisfaction contained in Questionnaire 2 (Respondents Who Have Not Have interacted with Chatbot-Based Customer Service) shows an accumulated value of 3.125 which is smaller than the accumulated value of Questionnaire 1, the level of satisfaction of respondents regarding the usefulness of the application is in the high range which indicates that this application is acceptable [30], which means that it is easy for the community to use. For categorical data, most of the respondents had a high level of satisfaction with an accumulated value of 15 and there were no respondents in the below average satisfaction category.…”

The effect of telehealth and family planning service modules on interest in choosing long-term contraceptive methods for postpartum mothers in Cimahi City in 2021

“…The conditions of the Covid-19 Pandemic made many people reduce their visits to health service providers such as health centers, clinics and/or hospitals, and instead people chose to use digital-based services during the Covid-19 pandemic, where digital-based services related to education and health increased (Falah & Syamsidar, 2021).…”

Development of a Prototype of Android-Based Nursing Care Standards for Diabetes Mellitus Patients in the Interna Nursing Ward at RSUD Toto Kabila

“…Untuk perhitungan selanjutnya, skor SUS dari masing-masing responden dicari skor rata-ratanya dengan menjumlahkan semua skor dan dibagi dengan jumlah responden. Kuisioner ini diadaptasi dari penelitian yang dilakukan oleh (Alfatoni, 2020) dan penelitian (Falah & Syamsidar, 2021) Berdasarkan tabel di atas, sebagian besar responden masih dalam rentang usia dewasa awal , dengan lama kerja 1-5 tahun dan tingkat pendidikan S1.…”