“…By improving tax services, it is hoped that it can provide a sense of comfort, security, smoothness, and satisfaction to taxpayers. The government is trying to improve the quality of existing system services, starting from manual to electronic ones (Mustadir, M., Modding, B., & Mursalim, M. 2020). With the better quality of a system, taxpayers in performing their obligations as taxpayers will feel satisfied and happy.…”