Pengaruh Website Quality dan E–Satisfaction Terhadap E-Loyalty Pada Website pssi.org

Abstract

This study aims to acknowledge any relationship between Website Quality and E - Website user satisfaction with E-Loyalty of website users. In this study the authors used quantitative research methods. The independent variable is the variable that affects or causes the change or the dependent variable arises. In this research, the independent variables are Website Quality and E - Satisfaction. The dependent variable on the variable which is the result of the effect, because the independent variable. The dependent variable in this research is E - Loyalty. The population in this study is online ticket buyers throughout Indonesia through the PSSI.org website, which is unlimited. The population is users of the PSSI Web Site throughout Indonesia. The sampling technique used in this study is a random sampling technique by presenting a total of 10-15% based on the population of buyers or users of the PSSI.org Web site throughout Indonesia which is provided unlimited, it is known The number of samples using the Jacob Cohen formula using an error level of 10% was obtained as many as 204 respondents. The results of the research obtained by the authors also partially Website Quality and E - Satisfaction has a significant effect on E - Loyalty on the PSSI.org Website, E - Satisfaction with E - Loyalty has a proportion value of 8.2%, Website quality has a higher effect on E - Loyalty on the PSSI.org Site with a proportion of 10.2%. Effect of Website Quality and E - Website user satisfaction on E - Website user loyalty simultaneously with an effect of 35.8%, while the remaining 64.2% is by other variables not examined in this study
 Keywords: Website Quality , E – Satisfaction , E – Loyalty

The Effect of E-Service Quality and Website Quality on E-Loyalty with E-Satisfication as an Mediating Variable at the Bluder Cokro Company

“…These results show that the second hypothesis which states that website quality has a significant positive effect on eloyalty is proven correct. These results are in line with the case researched by Supriadi & Yusuf (2021) which shows that website quality has a positive and significant effect on e-loyalty.…”

“…A real form of information technology is the service offered by a website. Web quality is measured by how customers can feel the service features and characteristics of the web meet their requirements and needs (Supriadi & Yusuf, 2021). E-Loyalty is defined as the desire to revisit a website with or without making online transactions (Suyono et al, 2020) The statistical results explain that website quality has a significant positive effect on e-loyalty.…”

E-satisfaction as a mediator between consumer loyalty and E-CRM: The context of Lebanese e-commerce

“…Experiential value e mbraces entertainment, visual, escape, and interaction dimensions [83]. As Supriadi and Yusuf [84] and Leonnard [85] stated, the website's ease of use and flexibility establish trust and loyalty. Pandjaitan, et al [86]; Pham, et al [87] and Kamal, et al [88] revealed that designing an easy-to-understand website as perceived quality online creates consumer loyalty.…”