Pengaruh Work Overload terhadap Nurse Performance dengan Burnout sebagai Variabel Intervening di Rumah Sakit X Surabaya

Abstract

Job stress is a serious phenomenon that refers to workplace characteristics that threaten workers. Nursing has been identified as a job that has high stress level. Nursalam (2011) states that nurses who are given excessive workload can have an impact on burnout. Burnout occurs when people feel that the resources they value are threatened, they try to maintain those resources (Maslach and Leiter, 2016). Burnout can result in decreased nurse performance/Burnout can cause decreasing of nurse performance. The purpose of this study was to determine the effect of work overload on nurse performance directly nor indirectly. This study using quantitative approach and nonprobability sampling technique with saturated sampling of 40 low care inpatient service nurses in X Hospital Surabaya. Data analysis techniques using path analysis. The results showed that there was a significant negative effect between work overload and nurse performance directly nor indirectly.

The Effect of Workload, Burnout, and Work Motivation on Nurse Performance

“…According to a study by Ruga et al (2022) on 84 inpatient service nurses in Bhakti Asih General Hospital Tangerang show that there is a relationship between physical and mental workload on nurse performance. Similar findings were found in a study by Pamungkas and Sridadi (2020), which concluded that burnout had a significant impact on nurse performance. H2 : Burnout has a significant negative effect on the performance of nurses.…”

“…The factors that determine the workload are organizational elements, cultural norms, excessive development of information technology, and commitments outside work, such as family commitments (Kuschel, 2015). A study by Pamungkas and Sridadi (2020) on 40 low -care inpatient service nurses in X Hospital Surabaya showed that there was a significant negative effect between work overload and nurse performance directly or indirectly. Additionally, the results of a study by Van Bogaert et al (2013) showed a significant relation between workload and quality of care.…”

“…As workload increases, nurses may experience heightened stress and fatigue, ultimately impacting their efficiency and effectiveness in patient care (Pamungkas and Sridadi, 2020). Hospitals should implement evidence-based staffing and scheduling practices to address this issue to ensure adequate rest and recovery time for nurses between shifts.…”

“…In order to meet patient expectations and enhance patient safety, nurses must maintain professionalism in their work despite the additional pressures of non-nursing responsibilities. It is particularly relevant, as a study has shown that nurses in the Southeast Asian hospitals often experience overwork due to the demands of these non-nursing tasks (Pamungkas and Sridadi, 2020). Identifying the impact of workload, burnout, and work motivation on nurses' performance serves as valid evidence to improve the quality of health services.…”

Pengaruh Beban Kerja dan Resiliensi terhadap Job Burnout dengan Stres Kerja sebagai Variabel Mediasi

“…Perkembangan dunia usaha yang pesat menghadirkan tantangan yang unik bagi para pebisnis untuk saling bersaing, termasuk di bidang kesehatan. Tantangan bagi industri kesehatan untuk lebih meningkatkan kualitas layanan agar pelaku ekonomi seperti rumah sakit dapat memberikan kinerja perusahaan yang unggul [1]. Ada unsur-unsur yang berperan dalam menunjang fungsi operasional pada rumah sakit, namun salah satunya yang terpenting adalah sumber daya manusia yang dianggap sebagai aset perusahaan dan memiliki peranan penting dalam kegiatan perusahaan.…”