2023
DOI: 10.32534/jv.v18i2.4087
|View full text |Cite
|
Sign up to set email alerts
|

Pengukuran Customer Retention Pengguna Telkomsel Samarinda: Adopsi Relationship Quality Theory

Alya Andaniy,
Wira Bharata

Abstract: The Indonesian population is classified as a society that is dependent on the internet. With an internet connection, it is easier for people to communicate over long distances, find information easier, make it easier to access various services and entertainment, and much more. Telkomsel is currently the cellular operator with the most users in Indonesia. Many previous studies have discussed the factors that encourage consumers to use Telkomsel. The purpose of this study is to determine the effect of service qu… Show more

Help me understand this report

Search citation statements

Order By: Relevance

Paper Sections

Select...

Citation Types

0
0
0

Publication Types

Select...

Relationship

0
0

Authors

Journals

citations
Cited by 0 publications
references
References 33 publications
0
0
0
Order By: Relevance

No citations

Set email alert for when this publication receives citations?