“…In order to address this complexity and improve cities' functioning, safety, attractiveness, accessibility, inclusiveness and recognition as a Smart City, researchers have considered several holistic approaches and models. Examples include: a) modern city concepts, such as placemaking (Mackenzie, 2015), the smart cities concept (Smart cities, 2014), city as a sustainable ecosystem (Newman & Jennings, 2008), and city as a complex adaptive system (Albrechts, 2006); b) urban planning, design and governing concepts, such as a planning framework for green spaces (La Rosa et al, 2018), collaborative urbanism-oriented framework for interrogative infrastructures (Dyer, Gleeson, & Grey, 2017), and an action-oriented holistic planning approach introduced by Albrechts (2006); c) multi-stakeholder (Wai, Nitivattananon, & Kim, 2017), collaborative and participatory approaches (Castelnovo, 2015;Castelnovo, Misuraca, & Salvoldelli, 2015a, 2015bDionisio, Banwell, & Kingham, 2016;Dyer et al, 2017); d) multi-criteria evaluation models that support planning, design and decision-making processes (Cafuta, 2015;Dall'O, Bruni, Panza, Sarto, & Khayatian, 2017;La Rosa et al, 2018;Martinelli, Battisti, & Matzarakis, 2015), as well as user-centred methodological frameworks such as the ethnographic analytical framework introduced by Menezes and Smaniotto Costa (2016).…”