Perceived Benefits and Management Commitment to E‐business Usage in selected Ghanaian Tourism Firms

Hinson, Robert Ebo; Boateng, Richard

doi:10.1002/j.1681-4835.2007.tb00214.x

Cited by 20 publications

(17 citation statements)

References 52 publications

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“…Research carried out by Ismail (2002), Ayeh (2005), Hinson and Boateng (2007) and Issahaku (2012) indicate that there is limited knowledge on the use of ICT in the tourism sector, particularly the hotel subsector of Ghana. Areas in which they raised concerns included levels of ICT usage in hotels located outside Accra and access to ICT by hospitality organisations.…”

Section: Problem Statementmentioning

confidence: 99%

“…The swift development of ICT for the hospitality and tourism industry has encouraged hotels around the globe to adapt to new technologies. In the past three decades hotel management has been influenced by three major waves of ICT namely, Computer Reservations System (CRS) which started in the 1970s, the Global Distribution System (GDS) which followed in the 1980s, and finally the introduction of the internet from the 1990s to date (Hinson and Boateng, 2007;Ansah et al, 2012). CRS is a computerised system which stores and distributes information on hotels, resorts or other lodging facilities.…”

Section: Introductionmentioning

confidence: 99%

“…The reservation software is just an indication of some level of the use of ICT in hotel management. Apart from few multinational hotels in Ghana and a few travel and tour agencies, most hospitality enterprises in Ghana are small and medium enterprises [SMEs] (Hinson and Boateng, 2007;Issahaku, 2012). Hence, there is a need to investigate the level of ICT utilisation in these small enterprises.…”

Section: Introductionmentioning

confidence: 99%

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Utilisation of information and communication technologies in hotel operations in the central region of Ghana

Quarshie¹,

Amenumey²

2018

J. Hosp. Manage. Tourism

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This research was conducted in the central region of Ghana to investigate the utilisation of ICT in hotels business operation. Primary data collections employed in the study were obtained from 200 respondents using well-structured questionnaires. Findings of the research study revealed that telephones, computers, internet, printers and fax machines were ICT applications in hotels business operation. Telephones were the most common ICT application used, and then followed by fax machines were the least ICT applications used in hotels business operation in the Central Region. Findings of the research study further revealed that the majority hotels in the region were using the internet as the latest developments in telecommunications. Hotels in the Central Region have benefited from the uses of ICT in their business operations through accessing hospitality information, improving customer service and increasing patronage. The main conclusion drawn from the research study is that there is still a need to promote ICT utilisation in hospitality industry in the Central Region and Ghana at large.

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Section: Problem Statementmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

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Utilisation of information and communication technologies in hotel operations in the central region of Ghana

Quarshie¹,

Amenumey²

2018

J. Hosp. Manage. Tourism

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“…Another constraint was the absence of reliable physical location infrastructure such as city maps, street names, house numbers and post-codes to support distribution of online purchased items. Other constraints included high cost of computer hardware and Internet access for the public and the business community (Foster et al, 2004;Hinson and Boateng, 2007) as well as unreliable power supply for constant availability of the Internet (Foster et al, 2004).…”

Section: Case Study Findings: E-ghana Market Translationmentioning

confidence: 99%

Formation and Failure of an E‐Marketplace Pioneer in a Developing Country

Effah

2014

E J Info Sys Dev Countries

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The purpose of this study is to understand the formation and failure of an e-marketplace pioneer in a developing country. Much of the research on e-marketplaces focuses on the developed world. Within the limited literature on the developing world, the dominant focus has been on user adoption and related constraints. Little research thus exists on how emarketplaces are formed and whether they succeed or fail. This study therefore follows qualitative interpretive case study methodology to investigate the formation and failure of an e-marketplace pioneer in a developing country. The findings show that the e-marketplace was formed without a clear e-business model and without enough attention to the developing country environment. The failure was subsequently caused by inability to generate revenue and failure to renew domain name license. The paper advises potential entrepreneurs to pay attention to their local environment and develop e-business models with appropriate revenue options to guide their e-marketplace initiatives.KEYWORDS: e-business, e-business model, e-marketplace, interpretive case study, developing country, Ghana INTRODUCTIONThe purpose of this study is to understand the formation and failure of an e-marketplace pioneer in a developing country. Continuing growth of the Internet and related Web technologies offers entrepreneurial opportunities for advanced e-business models such as emarketplaces (Truong and Bhuiyan, 2011). E-marketplace generally refers to an electronic platform that enables multiple buyers and sellers to exchange information about products and services and engage in economic transactions (Molla and Deng, 2009;O'Reilly and Finnegan, 2009). Since the dot-com era from the late 1990s to the early 2000s, e-marketplace has attracted much research attention in the e-business literature (see Standing et al., 2010;Wang et al., 2008). However, the bulk of this attention has been on the developed world.Relatively little empirical research therefore exists on e-marketplaces from the developing world (e.g. Pare, 2003;Pucihar and Podlogar, 2006;Humphrey et al., 2003). Within the limited developing country literature, the dominant focus has been on adoption and use by buyers and sellers and the challenges involved. As a result, not much empirical research exists on how e-marketplaces are formed and whether they succeed or fail. Researching e-marketplace formation and outcome is important because the findings can help researchers to understand the developmental phase of the technology before its adoption and use. Moreover, the findings can offer rich insight to potential entrepreneurs on how to found e-marketplace innovation in developing countty context while avoiding failure.This study therefore investigates the formation and failure of E-GhanaMarket (pseudonym), a pioneer e-marketplace start-up in the developing country context of Ghana. The research question motivating the study concerns how e-marketplaces in developing countries get formed and why they may fail. To address the research ...

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“…Tourism is one of the identified major socioeconomic activities and the quickest advancing sector of the economy of Ghana. Tourism contributes nearly 16% of the overall annual foreign exchange for Ghana [9]. The hospitality industries in the Brong Ahafo Region and Ghana as a whole are vital sources of employment to most of the youth, as well as creation of new solid business prospects to offer an increase to the stream of revenue to the government of Ghana in terms of tax and improving novelty.…”

Section: Introductionmentioning

confidence: 99%

State of Affairs in ICTs Usage within the Hospitality Industry (Guest House & Hotel) Operations: A Case of Brong Ahafo Region Ghana

Akyeramfo-Sam¹,

Nti²

2017

IJSEA

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Abstract:The impact of the hospitality industry to the total growth of the Ghanaian economy cannot be exaggerated [1,2]. Information and Communication Technologies (ICTs) play an important part in improving competitiveness, empowering development, and bringing advancement to all stages of society [3]. The Swift and significant development of ICTs and the spreading out of the internet have moved-in in all phases of human life [4]. Hospitality Industry as one of the presently fast growing industries in Ghana and the world Writings disputes that tourism cannot advance without a support of the ICTs application [1,5,6,7]. In today's world, the Hospitality Industry in Brong Ahafo Region and Ghana at large must have suitable and appropriate adoption of ICTs novelties in order to achieve a first-hand form which is satisfactory in today's contemporary business world. This study probes the usage of ICTs and its application in the Hospitality Industry (Guest house & hotels) in the Brong Ahafo Ghana. By means of a descriptive and crosssection strategy, this study probed the nature of ICTs resources and the predominant impediments to the use of ICTs in Brong Ahafo Ghana. The outcome of the survey point out an average level of alertness of ICTs applications in the region's hospitality industry. On the other hand, low usage of ICT and employment in e-reservation and e-booking is still of a very low rate. The assumptive and strategy implications are discussed.

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Perceived Benefits and Management Commitment to E‐business Usage in selected Ghanaian Tourism Firms

Cited by 20 publications

References 52 publications

Utilisation of information and communication technologies in hotel operations in the central region of Ghana

Utilisation of information and communication technologies in hotel operations in the central region of Ghana

Formation and Failure of an E‐Marketplace Pioneer in a Developing Country

State of Affairs in ICTs Usage within the Hospitality Industry (Guest House & Hotel) Operations: A Case of Brong Ahafo Region Ghana

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