Perceived fairness and trust in consumer's reactions to revenue management

Chapuis, Jean Michel

doi:10.1504/ijrm.2012.050381

Cited by 6 publications

(6 citation statements)

References 38 publications

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“…Within travel and tourism studies, the variety of pricing policies has resulted in conflicting evidence. Chapuis (2012) provided a synthesis of empirical findings about perceived fairness of price management.…”

Section: Attitudes Perceived Fairness and Trust Toward The Otamentioning

confidence: 99%

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Consumers’ Perceptions of Price Steering in Shopping Online for Tourism

Chapuis¹

2021

jmr

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When confronting discriminations during the buying process, the consumers may perceive unfair transactions and some untrustworthy providers. Price steering is a common manipulation of listing offers tailored to a customer’s request. The consumers receive a same-products list in a different order for the same query on e-shop. The study questions whether its performance is related to discrimination among consumers. This paper mobilizes the theory of Justice to explore perceptions of fairness and trust in the practice of price steering. The proposed framework states that the post-purchase stage reveals perceptions intervening in the effect of price steering on willingness to pay.An experiment with a total 883 respondents is simulating an online shopping. The list of options shown online is manipulated. This study documents the main effect of price steering such as a higher willingness to pay and driving online purchasers toward certain choices. This effect is found to generate up to 20% of extra revenue. The analysis also finds a negative influence on perceptions with no difference between the discriminated segments of the market. Implications for researchers and managers: the pricing schemes should be carefully tailored to maintain fairness, as well as profitability, by considering rate parity across online channels and purchasing experiences.

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Section: Attitudes Perceived Fairness and Trust Toward The Otamentioning

confidence: 99%

“…Sharifi-Tehrani et al (2013) related the tourist's WTP to various characteristics and argue that psychological variables are better predicators of WTP than socio-economic variables. But one needs to consider the consumer's reactions to revenue and pricing tactics (Chapuis, 2012) resulting from different WTP among various market segments.…”

Section: Introductionmentioning

confidence: 99%

Consumers’ Perceptions of Price Steering in Shopping Online for Tourism

Chapuis¹

2021

jmr

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“…In all countries where research about intentions have been conducted, these factors are always present (Fu et al, 2006;Hung et al, 2006;Ojha et al, 2007;Warkentin et al, 2010;Carter et al, 2011aCarter et al, , 2011bCarter et al, , 2012Hussein et al, 2011;Lim et al, 2011;Stafford and Turan, 2011;Chapuis, 2012;Tan and Foo, 2012;Hastuti et al, 2014;Chen et al, 2015;Chaouli et al, 2016;Hammouri and Abu-Shanab, 2017;Zaidi et al, 2017). Certain antecedents were found to have an effect on usage behaviour (initial as well as continuation).…”

Section: Usage Factors Identified and Theories Examinedmentioning

confidence: 99%

Adoption of e-filing: the US journey

Bai

Koong

et al. 2019

IJRM

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To promote effective tax administration, the United States Congress set a goal of 80% of all tax returns filed electronically by 2007. The deadline was extended to 2012, which saw 69% accomplished. Using time series analysis from 2005 to 2016, this study analyses the advancements of electronic tax filings in the USA. Several interesting observations are reported. First, individual e-filing has reached the goal in 2012. Second, overall trends indicate continuous and steady progress both by volume and by share. Third, the total e-filing ratio shows monotonical increase over the years but is still shy of the target in 2016. Fourth, individual e-filing constitutes the majority while business and tax-exempt e-file comprises 15% of the total. Fifth, employment tax e-file, while constituting over half of business e-file, ranks the lowest due to few mandates. Finally, several strategies and recommendations are proposed to reach the composite target.

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“…Instead, that just, trust, reason and fairness should be imposed in any business situation, starting with the way customers are handled and treated (Chapuis, 2012;Michell, Reast, & Lynch, 1998). Fairness is conceptualised to include transparency, honesty and morality.…”

Section: Brand Fairnessmentioning

confidence: 99%