2024
DOI: 10.1108/ijqrm-11-2023-0363
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Perceived healthcare quality via digital health platforms – evidence from Indian hospitals

Jinil Persis

Abstract: PurposeTechnology-enabled healthcare focuses on providing better information flow and coordination in healthcare operations. Technology-enabled health services enable hospitals to manage their resources effectively, maintain continuous patient engagement and provide seamless services without compromising their perceived quality.Design/methodology/approachThis study investigates the role of technology-enabled health services in improving perceived healthcare quality among patients. Data are collected from the u… Show more

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